Futurebird
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They even have shrink wraps that you can put on with a hairdryer now. I'm so glad I didn't get my iPad 2 at BEST buy!
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Futurebird said:They even have shrink wraps that you can put on with a hairdryer now. I'm so glad I didn't get my iPad 2 at BEST buy!
SweetPoison said:I read a story pretty much like this, here, when the first iPad hit. The news did get ahold if it I think ~ do a search here and see what the outcome was.
My iPad is my very first Apple product. My experience at the Apple store was amazing! Even for a few days after when I called them for so much help, they are wonderful.
I would never buy an Apple product anywhere but the my Apple store. I love going in there!
I hope things work out for you! Keep us posted!
freebirdforever said:See, its statements like this that, as a best buy employee really piss me off.
Y'all need to quit assuming that we are a bad company. We are not. We have a history of issues yes, but so does every company. This was one incident at one of our stores. This does not reflect upon our corporate policy nor does it mean we are all like this.
She's not kidding! I drove by the Apple store in Sacramento and saw this sign --I would never buy an Apple product anywhere but the my Apple store. I love going in there!
Y'all need to quit assuming that we are a bad company. We are not. We have a history of issues yes, but so does every company. This was one incident at one of our stores. This does not reflect upon our corporate policy nor does it mean we are all like this.
So as an "insider", is there anything you can suggest to the OP that might help him resolve this?See, its statements like this that, as a best buy employee really piss me off.
dmaul1114 said:Of course. I've just had a slew of crappy experiences at Best Buy (though nothing on par with this) so I can't stand the place and haven't shopped there in a couple years. Employees never know anything, selection sucks for anything but new releases these days (particularly the CD section), long check out lines etc.
Maybe I've just had bad lucks and had crappy stores in the last two places I've lived. And I'd also note that it's not limited to Best Buy. Retail stores in general just suck ass these days. I buy groceries, toiletries and clothing locally. Pretty much everything else I just order online, mostly from Amazon.
SweetPoison said:I read a story pretty much like this, here, when the first iPad hit. The news did get ahold if it I think ~ do a search here and see what the outcome was.
My iPad is my very first Apple product. My experience at the Apple store was amazing! Even for a few days after when I called them for so much help, they are wonderful.
I would never buy an Apple product anywhere but the my Apple store. I love going in there!
I hope things work out for you! Keep us posted!
Yep. Ditto for me. My iPad is my first Apple product and I got it at the Apple Store at the Arden Fair Mall in Sacramento. Good experience. Very helpful folks. Nice atmosphere, even if full of people and a bit noisy (I'm hearing impaired). I love how the Apple Store dedicates a rep to YOU until you're done with your business there. That's uber-cool.
Michael "Spam, spam, bacon, eggs and spam. Hold the bacon and eggs." Sent from my iPad using iPF
1991-C4 said:So as an "insider", is there anything you can suggest to the OP that might help him resolve this?
(It might be better to do it via a PM)
She's not kidding! I drove by the Apple store in Sacramento and saw this sign --I would never buy an Apple product anywhere but the my Apple store. I love going in there!
Point taken. Big box brick-and-mortar stores are losing their luster for a variety of reasons. When customer service takes a dive, products are crappy (even though prices are good) and the overall shopping experience is dulled by crowds of people, screaming kids, terrible food and capped off by LONG checkout lines because there are only two or three cashiers working (and all but ONE of the self-checkout stations are shut down), it really makes you think about ordering stuff online and having it delivered. Especially if you live in a rural area like me and B&M stores are often 40minutes to well over an hour away.
1991-C4 said:So as an "insider", is there anything you can suggest to the OP that might help him resolve this?
(It might be better to do it via a PM)
Well, let me state this for all to see so everyone understands:
Best buy policy is that any open box, regardless of purchase date cannot be returned, only exchanged. This is to protect us and the customer in the end. We are all trained to spot obvious repackaging, as the home dryer kits do have flaws.
Having said that, some people who work for best buy doin give a damn about our policy. These issues are few and far between.
The best advice I can offer to the OP is to return to the store with an officer, ask to speak to the regional manager, and have all of your receipts, serial numbers, etc on hand with you. Talk it over calmly, and explain to them that you will help the store in anyway possible. Get an open file with the police. Even if they do nothing, its better to have the open file than nothing.
SweetPoison said:Me too! Love them at the mall! You live here in Sac? We should meet!