Resolved
Of course we had the email, but she believe us. He got a call back this morning, they are holding a 32 gB +3G for him. This isn't what he ordered, but it was the best they could do in the 24 hours. He is going to drive out today and pick it up, I'm hoping he'll be able to pick mine up as well (fingers crossed.) She said they have 'probably enough' to fill my order. I'm hoping if he goes there and says hey look I'm here, i want my 16..blah blah blah. I won't lie, they really helped him out a ton here. Obviously they lost him from the list, but I'm glad they resolved it, and pretty quickly.