Zoogue Case Warped after One Week!

Ok, I sent email thru their contact page, wish there was a number.

 

Tim Angel will replace the case, AND pay the shipping../....but for a quick fix, just grab the sides and bend the thing back, works for me and takes 5 seconds, not a big deal....that photo is extreme .....the way the cboard is stiched in , it was too tight , pulling it up.....once the leather relaxes over time, so does the "pull".....Rob

 

I have a different issue with my Z.G. and I emailed and was told to send it in for a replacement.
Trouble is I am out of town till God knows when?

I got a fast response the first time and I asked if I need an RMA and have never heard back.

Ed

 

I should mention I emailed Tim and he responded like in an hour, he also mentioned there is no problem in exchanging it..

 

I just wanted to post a few pics in this thread in case others may be having this same issue. I ordered my Zoogue case on 7/15. I have the same warping effect of the front cover of the case as well as air pocket bubbles forming under the front cover, where the felt has lifted away. Sorry for the bad lighting/quality of pics taken with an iPhone.

I also wanted to thank Tim @ Zoogue for his immediate response to my email query. I bought the case through Amazon.com (filled by Buy.com) and was wondering if I had to go through them to get the issue resolved. Tim said it's good to go and for me to mail him my Zoogue case. This is customer service here folks! Thank you!

By the way, the case is great besides these few issues. Love the any angle any time concept. Only thing I would change for a version 2 Zoogue is not make the border of the case go all the way to the screens edge. This makes it hard to use apps/games that require you to interact with things right on the screen border (i.e. like hitting the back button in browsers). It also makes moving icons to a new home screen way too difficult.

EDIT: I also wanted to add to what Tim said above. I also have the incase convertible book case cover which has the same warping effect as the Zoogue's seen here. Maybe a heavy duty plastic inside the front cover would help with the warping issue.

EDIT 2: I wanted to add one more thing. Just so Tim can try and pin point the cause of the above issues. Might have just been a bad batch of cases. But I wanted to add that I live in hot and humid Florida, and I constantly take my ipad and Zoogue case from AC environment out to my car(which I know probably isn't good for PC's or electronics). This might be something that's causing the above issues.

 

Yeah the humidity i feel defently should be the cause of that! Do you all keep the case on it at all times? It dosent seem to bulky?

 

I don't think humidity is causing the bubbles, mine is doing the same thing here in 'hot as hell Calif. I think it's an adhesive problem. The ZooGue case has some minor issues but on the bright side, the manufacture is on top of resolving with it's customers. IMO these issues are minor annoyances I can live with.

 

I love California , I went to school at SFSU, but lived all over in California I want move back there, have an aunt in Santa barbara, lived there to for sometime.. SB is the best place in CA. in my opinion, expensive tho.

 

I have been using the ZooGue case for quite a while now.

Mine is warping a little on the flat part of the case that is the part that would be resting on a desk when you're using the case in landscape typing mode.

It's not that hard to bend back, and I am not dissatisfied with it.

When the case is closed, the iPad is still fully protected and the minor warping does not impede the use or the looks.

If I were asked to make a recommendation, I would suggest that in future iterations of the case you might consider using a more resilient material under the leather of that part of the case.