IPAD Disabled

[jay73]

Hello,

Hoping to get some assistance, first time posting on this form.

I have a IPAD Air 1st Gen (A1475) and currently it is stuck on IPAD Disabled - Connect to iTunes.

Watched a few youtube videos and they state to connect to Itunes and then (while the IPAD is on), select the Power Button and Home Button at the same time.

I performed those steps, the IPAD goes blank, Apple Symbol Appears (still holding the buttons) and next, I should see the pic of the cable at which point Itunes would recognize the IPAD.

But it doesn't get to that point, it simply boots all the way up to the Disabled Screen again.

So, wanted to see what the suggestions are?

Thanks

Jay

 

[J. A.]

Welcome to iPad Forums!

According to Apple, the procedure is a bit different now:

Make sure your device isn’t connected to the computer.
Turn off your iPad.
Then press and hold the Home button while connecting your iPad to the computer. Keep holding the button until you see the recovery mode screen. As soon as that screen appears, let go of the button. If the “Disabled” screen appears, you have to start again (disconnect, turn off, …).

Hope that helps.

 

[jay73]

Welcome to iPad Forums!

According to Apple, the procedure is a bit different now:

Make sure your device isn’t connected to the computer.
Turn off your iPad.
Then press and hold the Home button while connecting your iPad to the computer. Keep holding the button until you see the recovery mode screen. As soon as that screen appears, let go of the button. If the “Disabled” screen appears, you have to start again (disconnect, turn off, …).

Hope that helps.

Thanks for your quick reply, so just to confirm, as I am pressing the Home Button, at the same time I need to connect the cable to the computer and continue holding until I see the recovery screen?

I will try that.

 

[jay73]

Thanks for the help, it worked after I connected the IPAD to a MAC, it wasn't working on a PC.

 

[J. A.]

Glad to help.