How to Get Refund on an App from iTunes Store

Discussion in 'iPad General Discussions' started by JonB, Jul 4, 2010.

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  1. JonB

    JonB
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    Im new to Apple/iPad world - coming over from Droid. In the Droid app store - each application comes with an "uninstall" button. If you use it within 24 hours of purchase, your $$ is refunded automatically.

    Obviously not so with iTunes App store. Surely someone has been unhappy with a purchase... how do you go about getting $$ back? Can you contact the developer?

    Appreciate your help
     
    #1 JonB, Jul 4, 2010
  2. Blueroomelectronics

    Blueroomelectronics
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    All sales final.

    What was the app?
     
    #2 Blueroomelectronics, Jul 4, 2010
  3. thehatguy

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    Move on.
     
    #3 thehatguy, Jul 4, 2010
  4. CaptKirk

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    Yup,, all sales final unless you downloaded a movie, app or music that didn't work.
     
    #4 CaptKirk, Jul 4, 2010
  5. Sonny Burnett

    Sonny Burnett
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    According to Apple "You Bought It You Own It"
     
    #5 Sonny Burnett, Jul 4, 2010
  6. CaptKirk

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    YEA,, they love that policy
     
    #6 CaptKirk, Jul 4, 2010
  7. col.bris

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    Actually if you have an application you purchased and the following applys:
    1). Application is corrupt.
    2) Application does not perform as per description on iTunes
    3) Application does not suit your geographic area ie Australia eg USA maps and no mention of this was in iTunes description
    4) You purchased the application in error by selecting buy and no request came up for password as you had bought an app just moments before.
    Include your user name, your full details, the application name, the order number with date and the reason for requesting a credit
    You will receive a response with in 48 hours then receive credit with in 5 days if it is a credit card purchase if you used an iTunes card I believe they issue credit to you account.
    To locate your order number on your computer log in to your iTunes account, Account, recent purchases then look for the Application that you require a credit for. The order number and date is next to the Application name.
    This links below will assist in contacting apple read this one first.
    http://support.apple.com/kb/TS1702
    http://support.apple.com/kb/HT1725?viewlocale=en_US

    iTunesStoreSupport@apple.com. This is the link to report your problem
     
    #7 col.bris, Jul 4, 2010
    Last edited: Jul 4, 2010
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  8. col.bris

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    hatguyTelling some one to move on does not in any way assist the user whom has a genuine question and requires help. It is better to say nothing if you do not have an answer
     
    #8 col.bris, Jul 4, 2010
  9. Isenguard

    Isenguard
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    Yeah that's why Android developers hardly make any money. Go figure..
     
    #9 Isenguard, Jul 4, 2010
  10. thehatguy

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    No different than similar answers posted.
     
    #10 thehatguy, Jul 5, 2010
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