How to Get Refund on an App from iTunes Store

Discussion in 'iPad General Discussions' started by JonB, Jul 4, 2010.

Previous Thread Next Thread
Loading...
  1. Jul 4, 2010 #1
    JonB

    JonB iPF Novice

    Joined:
    Jul 4, 2010
    Messages:
    10
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Texas
    Ratings:
    +0 / 0
    Im new to Apple/iPad world - coming over from Droid. In the Droid app store - each application comes with an "uninstall" button. If you use it within 24 hours of purchase, your $$ is refunded automatically.

    Obviously not so with iTunes App store. Surely someone has been unhappy with a purchase... how do you go about getting $$ back? Can you contact the developer?

    Appreciate your help
     
  2. Jul 4, 2010 #2
    Blueroomelectronics

    Blueroomelectronics iPF Novice

    Joined:
    May 27, 2010
    Messages:
    17
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Toronto
    Ratings:
    +0 / 0
    All sales final.

    What was the app?
     
  3. Jul 4, 2010 #3
    thehatguy

    thehatguy iPad Fan

    Joined:
    May 12, 2010
    Messages:
    125
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Dallas, TX
    Ratings:
    +2 / 0
    Move on.
     
    • Funny Funny x 1
  4. Jul 4, 2010 #4
    CaptKirk

    CaptKirk iPad Junkie

    Joined:
    Mar 24, 2010
    Messages:
    636
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Sacramento
    Ratings:
    +2 / 0
    Yup,, all sales final unless you downloaded a movie, app or music that didn't work.
     
  5. Jul 4, 2010 #5
    Sonny Burnett

    Sonny Burnett iPad Junkie

    Joined:
    Mar 7, 2010
    Messages:
    752
    Thanks Received:
    2
    Trophy Points:
    0
    Location:
    Boston, MA
    Ratings:
    +3 / 0
    According to Apple "You Bought It You Own It"
     
    • Agree Agree x 1
  6. Jul 4, 2010 #6
    CaptKirk

    CaptKirk iPad Junkie

    Joined:
    Mar 24, 2010
    Messages:
    636
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Sacramento
    Ratings:
    +2 / 0
    YEA,, they love that policy
     
    • Funny Funny x 1
  7. Jul 4, 2010 #7
    col.bris

    col.bris Administrator Staff Member

    Joined:
    Mar 25, 2010
    Messages:
    5,780
    Thanks Received:
    533
    Trophy Points:
    113
    Location:
    Brisbane , Queensland Australia
    Ratings:
    +626 / 1
    Actually if you have an application you purchased and the following applys:
    1). Application is corrupt.
    2) Application does not perform as per description on iTunes
    3) Application does not suit your geographic area ie Australia eg USA maps and no mention of this was in iTunes description
    4) You purchased the application in error by selecting buy and no request came up for password as you had bought an app just moments before.
    Include your user name, your full details, the application name, the order number with date and the reason for requesting a credit
    You will receive a response with in 48 hours then receive credit with in 5 days if it is a credit card purchase if you used an iTunes card I believe they issue credit to you account.
    To locate your order number on your computer log in to your iTunes account, Account, recent purchases then look for the Application that you require a credit for. The order number and date is next to the Application name.
    This links below will assist in contacting apple read this one first.
    http://support.apple.com/kb/TS1702
    http://support.apple.com/kb/HT1725?viewlocale=en_US

    iTunesStoreSupport@apple.com. This is the link to report your problem
     
    Last edited: Jul 4, 2010
    • Informative Informative x 1
  8. Jul 4, 2010 #8
    col.bris

    col.bris Administrator Staff Member

    Joined:
    Mar 25, 2010
    Messages:
    5,780
    Thanks Received:
    533
    Trophy Points:
    113
    Location:
    Brisbane , Queensland Australia
    Ratings:
    +626 / 1
    hatguyTelling some one to move on does not in any way assist the user whom has a genuine question and requires help. It is better to say nothing if you do not have an answer
     
    • Funny Funny x 1
  9. Jul 4, 2010 #9
    Isenguard

    Isenguard iPF Novice

    Joined:
    May 4, 2010
    Messages:
    16
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    USA
    Ratings:
    +2 / 0
    Yeah that's why Android developers hardly make any money. Go figure..
     
    • Funny Funny x 1
  10. Jul 5, 2010 #10
    thehatguy

    thehatguy iPad Fan

    Joined:
    May 12, 2010
    Messages:
    125
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Dallas, TX
    Ratings:
    +2 / 0
    No different than similar answers posted.
     
    • Agree Agree x 1
  11. Feb 21, 2012 #11
    Mostoriginalusernameever

    Mostoriginalusernameever iPF Noob

    Joined:
    Jan 15, 2012
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    It's very different. They tried to help. You didn't.
     
  12. Feb 22, 2012 #12
    mlgb

    mlgb iPF Noob

    Joined:
    Feb 22, 2012
    Messages:
    5
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    US
    Ratings:
    +1 / 0
    Move on
     
  13. Feb 22, 2012 #13
    MikesTooLz

    MikesTooLz Super Moderator Staff Member

    Joined:
    May 7, 2010
    Messages:
    2,361
    Thanks Received:
    19
    Trophy Points:
    0
    Location:
    Miami, FL
    Ratings:
    +21 / 0
    apple does not do refunds on apps.

    They used to and it really hurt the developers. This is how it used to be:

    Lets say the app is 99 cents.

    customer buys app for 99 cents, apple keeps 30 cents and gives rest to developer.

    customer requests refund

    apple takes the full 99 cents from the developer and gives it back to customer.




    people were requesting refunds and the developers were getting charged 30 cents for each customer requesting refund reducing the amount they received from selling the apps, in some cases they ended up not making any money and owed apple money.
     
    • Informative Informative x 1
  14. Feb 24, 2012 #14
    s2mikey

    s2mikey iPad Ninja

    Joined:
    Oct 12, 2011
    Messages:
    1,522
    Thanks Received:
    154
    Trophy Points:
    63
    Location:
    Upstate, NY
    Ratings:
    +166 / 0
    I can see how this policy would hurt the developers but they do sometimes create apps that just aren't right and or really don't do what they are supposed to. I suppose that caveat emptor applies here but that can only help you so much. It's not until you actually use and live with an app that you can really determine its performance and validity. I like the idea of being able to download an app free but that only lasts 24 hours or something. Then, you get to unlock it for the selling price. Or something like that. Totally removing the capability to get app refunds will crimp what apps I'll try. The reviews aren't always reliable either.
     
  15. Feb 24, 2012 #15
    yellowhorse

    yellowhorse iPad Fan

    Joined:
    Dec 28, 2011
    Messages:
    103
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +1 / 0
    Colbris is awesome. And I love number one. The apps are corrupt. They sure are. My list of reputable apps are short. But you can get a refund. Deleting an app out of iTunes permanently is my next todo when I have a few hours to burn figuring it out.
     
    • Agree Agree x 1
Previous Thread Next Thread
Loading...
Similar Threads
  1. col.bris

    How to get a refund on an App from iTunes store

    col.bris, Jul 4, 2010, in forum: iTunes Forum
    Replies:
    24
    Views:
    39,770
    col.bris
    Oct 17, 2013
  2. Roseymagnolia

    I want to get a refund on an App

    Roseymagnolia, Feb 1, 2011, in forum: iPad General Discussions
    Replies:
    5
    Views:
    3,867
    MattIM
    Feb 2, 2011
  3. SYS

    How Do You Return (for Refund) a Junk App in iTunes Store?

    SYS, Apr 5, 2011, in forum: iPad Apps
    Replies:
    13
    Views:
    12,049
    Jeanlupi
    Apr 7, 2011
  4. keevill

    how to get app from other Itunes account into my ipad 2 ?

    keevill, Apr 8, 2011, in forum: iPad Hacking
    Replies:
    2
    Views:
    6,867
    keevill
    Apr 9, 2011
  5. Bocaire

    See no way in the iTunes APP store to get get info on my password

    Bocaire, Sep 27, 2012, in forum: iPad Apps
    Replies:
    2
    Views:
    1,266
    Bocaire
    Sep 27, 2012
Loading...

Share This Page

Search tags for this page
how to refund an app using an ipad
,
how to refund apps on ipad
,
how to return an ipad app
,

ipad app refund

,
ipad app return policy
,
ipad uninstall app refund
,
refund apple apps on ipad
,
refund ipad app
,
returning ipad app
,
what is the return policy on apps purchased using ipad