How to get a refund on an App from iTunes store

Discussion in 'iTunes Forum' started by col.bris, Jul 4, 2010.

  1. thekarens

    thekarens
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    That's not true. They changed it awhile ago. Now you only have 15 minutes, which in most cases is plenty of time.



    Sent from my HTC Evo 4g
     
  2. adammsu

    adammsu
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    i buy, backup, refund, try and either buy again or remove. nice system, though thievery is a temptation, but i do buy ones i keep. sometimes 15 mins to try is just not enuff
     
  3. r12rtpilot

    r12rtpilot
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    I think that once you've paid your money, you own it. Do your due diligence before pressing the install button, then be prepared to live with your decision.

    Caveat Emptor.

    Steve in So Cal
     
  4. caldwelljt

    caldwelljt
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    That's kind of a silly opinion imho. Why should the customer take any risk, especially considering the sellers suffer no loss/damages by issuing a refund.

    -JonC
     
  5. Tim SPRACKLEN

    Tim SPRACKLEN
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    If you 'phone the toll-free Apple Support line you'll be offered a refund for any app that you've purchased and that is not satisfactory in some way. Tell them your transaction reference number from your iTunes account and you'll be given a refund as a credit to your iTunes account. Of course, that app will no longer be updated and, next time you synchronise with your PC, it will be deleted.

    Tim
     
  6. Poita

    Poita
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    A couple of times I have bought the iPhone version of an app instead of the desired iPad version. I see it on some site and click on the link then don't notice it's the iPhone version until its already downloading. I did it with 'GOODREADER' just a few weeks ago. That was a wasted £2.99
    I just assumed there is no way to reverse the purchase. There should be though, especially if you can show you just bought the iPad version right after.
    It would be good if they could make the iPad and iPhone screens dramatically different as I haver very slight dyslexia and also I'm a bit colour blind so it's an easy mistake to make.
     
  7. s2mikey

    s2mikey
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    Just want to share that I was successful in getting back a few bucks on an app that didn't work out for me. The process worked just as described, I emailed them and heard back the next day. Refund on its way within 5-7 business days.

    Easy as pie. Or cake.
     
  8. holy2411

    holy2411
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    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Servicesâ€) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
     
  9. nancycooper

    nancycooper
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    Thanks for sharing this.
     
  10. col.bris

    col.bris
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    You are most welcomed
     

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