How to get a refund on an App from iTunes store

Discussion in 'iTunes Forum' started by col.bris, Jul 4, 2010.

  1. col.bris
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    col.bris Administrator Staff Member

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    The following is a guideline on how to obtain a refund from the iTunes store for any app you have purchased.
    This does not apply to movies or music as all sales are final.

    One can request a credit from the iTunes store when the following applies

    1) Application is corrupt.
    2) Application does not perform as per description on iTunes
    3) Application does not suit your geographic area ie Australia eg USA maps and no mention of this was in iTunes description


    What you must do is Include your user name, your full details, the application name, the order number with date and the reason for requesting a credit
    You will receive a response with in 48 hours then receive credit with in 5 days if it is a credit card purchase if you used an iTunes card I believe they issue credit to you account.
    To locate your order number on your computer log in to your iTunes account, Account, recent purchases then look for the Application that you require a credit for. The order number and date is next to the Application name.
    This links below will assist in contacting apple read this one first.
    Troubleshooting applications purchased from the App Store
    How to resume interrupted iTunes Store downloads

    iTunesStoreSupport@apple.com. This is the email address to report your problem
    Last edited: Jul 5, 2010
  2. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    #4 is incorrect. You cannot get a refund if you buy it by accident.

    They will not even give a refund to people who have had their accounts hacked an other people purchased things.


    Only refunds are for errors on apples part and you were never able to get the application to download.

    They update these terms that you must agree to often.
  3. j0yful
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    j0yful iPad Addict

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    It's one thing to ask for a refund, and another to file a complain. Is it? I wrote to the developer regarding an app that woulnt work on my documentsl but I don't even got a reply, I wonder if they take a glance on those complaints when you have made purchased already.
  4. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    Best way is to contact them directly, its a requirement for each app to have a support website link.


    Also for some crazy magical way if you were to get a refund from apple, it makes no effect to apple but does hurt the developer. Example: You buy an app for 99 cents, apple gives around 70 cents of it to the developer. You get a refund for the 99cents and app then withdraws the full 99 cents from the developer to pay you, nut just the 70 cents they made from you.
  5. j0yful
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    j0yful iPad Addict

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    I e-mailed them directly. It's a wishful thinking on my part.
  6. col.bris
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    col.bris Administrator Staff Member

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    I will delete that option thanks for the input

    Col
  7. DMelanogaster
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    DMelanogaster iPF Novice

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    I tried to go to support for the app. The link goes to the company, called ultie. When you go there you get a blog with irrelevant posts and no way to contact anybody for support. It seems to be a Japanese company - a lot of the text is in Japanese. I see no way to communicate with them.

    I'll try to get the refund from Apple as above. Thank you.
  8. Gavgalway
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    Gavgalway iPF Noob

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    I accidentally bought credit for a game that let's you buy credit to play things in the game (my 4 year old did actually) and the refunded it. There was even a place to select 'accidental purchase' . I thought they were quite good about it but they said it was a one-off.
  9. Digikid
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    Digikid iPad Junkie

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    Hmm....Strange because they did EXACTLY that for me a couple times.
  10. fva432010
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    fva432010 iPF Novice

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    I have an android phone and you have 24hrs to return any app with out any question. That is Fair.
  11. thekarens
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    thekarens iPad Fan

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    That's not true. They changed it awhile ago. Now you only have 15 minutes, which in most cases is plenty of time.



    Sent from my HTC Evo 4g
  12. adammsu
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    adammsu iPF Novice

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    i buy, backup, refund, try and either buy again or remove. nice system, though thievery is a temptation, but i do buy ones i keep. sometimes 15 mins to try is just not enuff
  13. r12rtpilot
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    r12rtpilot iPF Novice

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    I think that once you've paid your money, you own it. Do your due diligence before pressing the install button, then be prepared to live with your decision.

    Caveat Emptor.

    Steve in So Cal
  14. caldwelljt
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    caldwelljt iPF Noob

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    That's kind of a silly opinion imho. Why should the customer take any risk, especially considering the sellers suffer no loss/damages by issuing a refund.

    -JonC
  15. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    If you 'phone the toll-free Apple Support line you'll be offered a refund for any app that you've purchased and that is not satisfactory in some way. Tell them your transaction reference number from your iTunes account and you'll be given a refund as a credit to your iTunes account. Of course, that app will no longer be updated and, next time you synchronise with your PC, it will be deleted.

    Tim
  16. Poita
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    Poita iPF Novice

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    A couple of times I have bought the iPhone version of an app instead of the desired iPad version. I see it on some site and click on the link then don't notice it's the iPhone version until its already downloading. I did it with 'GOODREADER' just a few weeks ago. That was a wasted £2.99
    I just assumed there is no way to reverse the purchase. There should be though, especially if you can show you just bought the iPad version right after.
    It would be good if they could make the iPad and iPhone screens dramatically different as I haver very slight dyslexia and also I'm a bit colour blind so it's an easy mistake to make.
  17. s2mikey
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    s2mikey iPad Addict

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    Just want to share that I was successful in getting back a few bucks on an app that didn't work out for me. The process worked just as described, I emailed them and heard back the next day. Refund on its way within 5-7 business days.

    Easy as pie. Or cake.
  18. holy2411
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    holy2411 iPF Noob

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    The iTunes Store, Mac App Store, App Store, and iBookstore services (“Servicesâ€) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
  19. nancycooper
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    nancycooper iPF Noob

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    Thanks for sharing this.
  20. col.bris
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    col.bris Administrator Staff Member

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    You are most welcomed

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