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Discussion in 'New Member Introductions - Site Assistance' started by Yehuda, Mar 26, 2013.

  1. Yehuda

    Yehuda
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    Hi, thanks for being accepted as a member.
    I do have a problem with my iPad. When I tried to update to iOS 6, I got an message "An error occurred while backing this iPad (0xE800400B)"
    I have spent 4:00 hours trying to fix the problem (incl` uninstall & reinstall iTune) - need help, please.
    Yehuda
     
  2. The OB

    The OB
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    Welcome to the forum, Yehuda!
    You will no longer be able to update to iOS6.1 as Apple has closed that version. Only an update to the latest version, iOS6.1.3, is available now.


    Sent from my iPad using Tapatalk
     
    #2 The OB, Mar 27, 2013
    Last edited: Mar 27, 2013
  3. Yehuda

    Yehuda
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    Hi OB, appreciate your respond. Actually I was trying to upgrade to the latest version offered by Apple. Is there any solution to overcome the error 0xE800400B ?
     
  4. Mickey330

    Mickey330
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    Hello and welcome to the forum. It's good to "see" you and I hope you enjoy your visits.

    On your issue - what generation of iPad do you have, what iOS version are you running and can you tell us how you are trying to to the upgrade (DFU mode, clicking the Restore button in iTunes, etc). Knowing all that will help us.

    In addition, have you seen this link from Apple concerning the 0xE errors: http://support.apple.com/kb/ts3221. Maybe there is something in there that will help?

    Marilyn
     
  5. smalltowngirl13

    smalltowngirl13
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    Hello and welcome aboard!
     
  6. Yehuda

    Yehuda
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    Thanks for your welcome. It is really nice to get responds from the forum members.
    The iPad I own is iPad2, 16 GB, iOS 4.3.5 . In order to upgrade I`m clicking on the
    "Update" button. Backing proc` starts up and then interrupt by error msg "An error
    occurred while backing this iPad (0xE800400B)
    .
    iPad software upgrade.jpg.It is midnight here in Israel and I will be back "on air" tomorrow. Meanwhile I`m going to check the link you gave me.
    Bye & 10X - Yehuda
     
  7. Yehuda

    Yehuda
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    Thanks for your welcome. It is really nice to get responds from the forum members.
    The iPad I own is iPad2, 16 GB, iOS 4.3.5 . In order to upgrade I`m clicking on the
    "Update" button. Backing proc` starts up and then interrupt by error msg "An error
    occurred while backing this iPad
    (0xE800400B)
    .
    [​IMG].
    Bye & 10X - Yehuda
     
  8. Mickey330

    Mickey330
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    Do you have the most current version of iTunes installed (version 11.0.2 as of this writing).

    And, you didn't say, but - did you try all the suggestions offered by Apple in the link I provided?

    Marilyn
     
  9. Yehuda

    Yehuda
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    Yes! It work. Thanks to you Marilyn, I do have the latest versions - for my iPad & iTune.
    I really appreciate your help. wish you all the best - Yehuda
     
  10. Yehuda

    Yehuda
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    <br><br><div>I was trying to send you a 10x msg as your advise gave me the clue. I am not familiar with the send/receive system through the forum site and I`m not sure you will get my reply. However</div><div>if you got it, I want you to know that I`m thankful.</div><div>Yehuda</div>
     

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