Cracked the ipad screen, got a free replacement from the apple store

Discussion in 'iPad 2 Forum' started by p53, Apr 13, 2011.

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  1. Tom811

    Tom811
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    That really is impressive customer service. Hope I never need to find out how my local Apple store would treat me, if I accident with my iPad.
     
  2. DSSK

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    I placed My iPad 32gb 3g model on top of the car and totally forgot about it. started driving and it flew off the roof and i'm sure it got run over by a car at least once. Because of the leather case it didn't get a scratch on it anywhere but there is a dent and the screen is cracked and nothing is coming on it.

    When I plugged it into the computer, it syncs and all and I can hear all sounds. i wonder if I should make a 150mile trip to the nearest apple store.!? hmmm

    does anyone have experience with the apple store in either Charleston, SC or South Park Mall in Charlotte, NC?
     
  3. akintomide

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    This is a good story that tells of Apple goodwill to its customers. But I should be careful with my iPad Classic not to break the cover.
     
  4. darrinaltman

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    If you decide to go, I would, just tell them what happened and how upset you are at yourself. Ask them if there is anyway they can fix it and if all goes well they will understand your pain and replace it. Don't say anything about you have read online how they replaced others who dropped theirs, etc. Be nice and sincere and with a little luck they will make you happy.
     
  5. xxcysxx

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    Just want to say that it was refreshing reading this thread.
    With great customer service and a wonderful product like that, I don't understand why some people would hate apple so badly.
     
  6. iRockSteady

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    I picked up my iPad 2 from best buy and a few days afterwards I realized the mic didn't work. Speaker was fine. I made a genius appointment the next day and the apple employee just opened up a brand new iPad 2 and handed it to me. Awesome customer service. Never had to show a receipt or anything! It took literally 5 mins...
     
  7. DSSK

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    I have never had to go to the genius bar. should I make an appointment or just drop in?
     
  8. TC93

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    I was just curious if you had any case on your iPad when you dropped it?
     
  9. akintomide

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    This is good.
     
  10. darrinaltman

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    I would just drop in since your problem isn't a technical issue. If they say you need an appointment just say you didn't know you needed one and let them know how far you drove to get there.
     
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