In Hong Kong, there is no official Apple store here, only official resellers and repair centers. The screen cracked on my brand new out of the box USA iPad 2, and I did not do any physical damage abuse or anything to it. It must have had a crack prior to me openning it and then within a couple of days, the crack has spread to reach from side of one corner to the other side! Note: there is only ONE crack I took it directly to the Apple repair center (the one they designate in HK) and they said they would need to send it to Apple for review. And surprisingly three days later, Apple comes back and says there is multiple cracks and will not replace my iPad 2. THE FUNNY thing is, there are stories of people on this forum that has had great Apple service, who could walk into an Apple Shop and had there cracked screen iPad replaced, but this is not the case here. I am stuck with an iPad 2 that is cracked, not even BY ME, and may now be even further cracked by the repair shop, and yet I suffered horrible Apple Service and still declined a replacement.