Broken ipad 2 glass

Discussion in 'iPad General Discussions' started by Jackie1985, Apr 30, 2011.

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  1. Jackie1985

    Jackie1985
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    Hello everybody,

    I just got my new apple ipad 2, i only have it 1 week and i dropped it down the stairs......
    My touchscreen is still working but the glass is broken for about 30%....
    Does anybody know how to fix this? I'm not english, i hope this can go through my normal insurance?
    I dont have a seperate insurance for my apple, but i only got my apple for two weeks orso....
    Help is appreciated...
     
  2. AppleNut

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    I've been hearing Apple is doing a one time courtesy replacement. Doesn't hurt to try! Good luck.


    Sent from my iPad using Tapatalk
     
  3. Tim SPRACKLEN

    Tim SPRACKLEN
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    Yes - as the previous poster commented - we have had several reports from members that Apple has been unofficially offering a one-time only courtesy replacement for broken glass, where it can be ascertained that the breakage was due to unfortunate circumstances. It's not official, but it can't help to try.

    Tim
     
  4. Trainwire

    Trainwire
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    It is true that Apple will replace a unit even for accidental damage. Two days ago I dropped my new ipad 2, and was devastated. Yesterday I was in New York City so I went to the Apple store on 5th Ave. They gave me a New replacement at absolutely no charge! I am so grateful. But also scared to death it could happen again. I wanted to buy a case like the otter case I have for my iPhone 4 but Apple doesn't sell any type of case. Can anyone give me a link to check out ipad 2 cases and also what about any insurance companies for high end electronics?
     
  5. Tim SPRACKLEN

    Tim SPRACKLEN
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    Have a look here

    http://www.ipadforums.net/ipad-accessories/24080-ipad-2-cases.html

    Tim
     
  6. Trainwire

    Trainwire
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    Thanks Tim
     
  7. handrefreitas

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    Hello, would sell only the glass in New York? I need to bring a friend whose son dropped on the floor and broke the glass. We live in Brazil.
     
  8. ricka

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    Hi. The unwritten "one time only accident replacement" policy existed for me today!

    I live in Tampa. My son dropped our 4 week old iPad 2 and broke the glass. I took it to the Apple Store in Brandon this morning. I was very quickly advised it would normally be a $269 repair but I was given a "one time courtesy" replacement for free.

    I told him I had a problem, my son dropped it and asked "What do you think it the best way to handle it?" - spoke for 30 seconds.... then, I just sat there surfing the 'net on a nice new MacBook while he made it all better.

    I walked in @ 10:45AM and was walking out with a brand new replacement by 11:05. No charge although there certainly could have been. The most wonderful service I've had - maybe ever - simply AWESOME company and customer service.

    BTW: It didn't seem to matter where the iPad came from as the genius told me it would be replaced without checking serial number or anything that would have indicated the store the sold it to me. Also, mine was still working but once again - that didn't even get checked until after we discussed the one time replacement.
     
  9. skjlrand

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    Fabulous customer service

    I've had my ipad2 for 3 weeks. It fell out of my car onto pavement and cracked the glass in the lower right corner. Just as previous post, I took it to apple store and within 15 minutes was walking out with a new iPad...no charge. I think I will have to pay $350 if it happens again, but this is awesome service. Thanks Apple for confirming why I give you my business.
     
  10. cbb

    cbb
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    I dropped my iPad2. The glass broke. I walked into the Apple Store in Broomfield, CO. I got an appointment with the Genius Bar in 30 minutes. They replaced my unit at no charge. I was out of the store in less that one hour. Fantastic response.
     
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