Broken glass on ipad2

Discussion in 'New Member Introductions - Site Assistance' started by myron.persoff, Mar 17, 2012.

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  1. myron.persoff
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    myron.persoff iPF Noob

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    Hi all. Love my ipad2, but finally dropped it and broke glass. I have 2 questions. 1) read about "one time" courtesy repair. As I live in Mexico, does anyone know how to get this repair? Specifically the shipment and potential Mex taxes?
    2) now that the new iPad is out, does Apple offer a "trader up" for a broken iPad to the new one?
    Thanks
  2. Mickey330
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    Mickey330 Administrator Staff Member

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    Hi, and welcome to the forum. Sorry to hear about your iPad2. Unfortunately, there is no Apple policy about free replacements for broken iPads. A lot of people have mentioned getting their iPads replaced as a "one time" courtesy (see here for a big discussion on the topic: http://www.ipadforums.net/showthread.php?t=25272).

    Apple has announced a trade-in program for older iPad2s. I am unsure about what they would say or do about a broken one. You'll have to ask the store.

    Now, given that we already have a huge thread running about replacing broken iPads, I am going to close this one. Thanks for your understanding.

    Marilyn
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