Apple "expert" help unsatisfactory

Discussion in 'iPad Reviews' started by whitet3260, Jul 27, 2010.

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  1. whitet3260

    whitet3260
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  2. col.bris

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    -- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

    You are in a rage against Apple your statement above is proven by millions of users and personally I as a specialist reseller, I have 25 years supporting Apple users and dealing with Apple support networks both PC's and Macs for some 4000 clients whom are more than happy with what Apple supports provides. Further more with almost 11,000 members you will find the numbers are more than positive for those whom have requested support from Apple by phone or direct Yes I do have proof.

    I do not and will not tolerate a rage situation when we are trying to provide support to you. Remember this is a private forum Nothing seems to please you so from my perspective I have no reason to offer any more help for you.
    Thanks
    Col.Bris
     
    #12 col.bris, Jul 30, 2010
    Last edited: Jul 30, 2010
  3. Hasty

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    Heh perhaps we could have this thread renamed to
    "unsatisfactory expert needs help with apple"........
     
  4. IpadOne

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  5. whitet3260

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    Col.Bris: You are the one who judged me to be in a rage situation. It seems to me that you are the only one in a rage here. My statements have all been fact. Here is the claim you made which I questioned:

    "... frankly Apple provides far better support than windows ever did and that's a proven fact."

    I suspect Microsoft would be able to present as much (or more) "proof" of the falsehood of your assertion than you. The help you offered was no more than to stop using the mail client I am using now and use something else that Apple does support - and is not a Windows product. It takes hours to migrate mail, contacts, and calendars from one client to another. If Apple PC support is so good, why do they not support the most current Microsoft mail client? I'm not saying Apple support is bad. Just that in this case, it is bad.

    As to you not providing me with "further support," please, don't throw me into that briar patch.
     
  6. MikesTooLz

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    OK, did no one read my post? I'll post it again, here is the link Hotmail Issues with iPad
    Its is a link to the Microsoft live help site. Microsoft is saying that they know about this issue. It is a known problem and Microsoft has no plans to fix it. They say that all ipad users should be using the website to access live email.

    THATS IT!!!!
    its microsofts problem, only they can fix it and they dont plan on doing it any time soon.

    End of story, thats all she wrote, kapeesh.
    Get over it and stop using this crappy service.
     
    #16 MikesTooLz, Jul 31, 2010
    Last edited by a moderator: Aug 1, 2010
  7. whitet3260

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    "Kapeesh?" Perhaps you meant, "capisce?"
    So Apple expects Microsoft to fix problems Apple has connecting with Microsoft? Suppose a vendor sold a product that was supposed to work with all American cars. If it didn't work in a Chrysler, do you suppose that Chrysler would go to any effort to make it work? I doubt it. In this case, Apple is selling a product they say will work with PCs, but the only PCs it will work with are those running an obsolete version of its mail system. Sorry, it's not Microsoft's problem to make Apple products work with their software. It's Apple's.
     
  8. MikesTooLz

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    THERE IS NO PROBLEM ON APPLES SIDE, THE ISSUE IS ON MICROSOFTS SIDE!!!
    THEY DONT KNOW HOW TO SET UP A POP3 SERVER TO WORK WITH ALL CLIENTS. THEY SAID ON THEIR OWN SITE THAT IT IS THEIR PROBLEM NOT APPLES.
    [​IMG]

    Just take your ipad back to the store, return it and go buy a Microsoft tablet since you seem to think they can do no wrong.

    P.S. you're making Oregon State University look bad.
     
    #18 MikesTooLz, Aug 1, 2010
    Last edited: Aug 2, 2010
  9. MattIM

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    Mike:

    Your regular contributions to many posts throughout this forum is very appreciated. I have alot of respect for what you advise and what you offer as being a tremendous value-add to my ownership of this technology. This is the very first Apple product I have ever owned. Apple is a whole new world compared to my mainframe/middleware/enduser interface world.

    I suspect that the OP that started this thread just does not understand what that difference is. If he was someone who was a director of computing (retired) at OSU--much of the technological support he received whilst at OSU was provided by work study technicians who probably had a tool kit that only included what was only supported on the OSU image. I would bet that when the iPad is readily available and supported on the OSU campus, the lab will have figured out a workaround to this POP3 MSFT vs APPL impasse and apply it to the standard, supported, desktop image. This is the only way enterprises, such OSU can support their endusers. Once you have graduated, or in the case of the OP--retired, you are no longer part of that supported network.

    So it is kind of tough to rely on your own wit, resources, and knowledge to figure out something so simple as retrieving email on ANY device. If I was in the same shoe as the OP (and I too was at one time a "director of computing") it is extremely frustrating not having a help desk to call that will know exactly what I want and who will come to my desk side and fix it.

    Your PS at the end of your note shows a tremendous amount of patience and subtle kindness. THANK YOU for all that you do to help.
     
  10. col.bris

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    I totally agree Mike does a great job providing help / support. We cannot make it any clearer that Microsoft needs to fix the problem it is in black and white Case is closed
     
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