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Apple "expert" help unsatisfactory

Discussion in 'iPad Reviews' started by whitet3260, Jul 27, 2010.

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  1. whitet3260
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    whitet3260 iPF Noob

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    My ipad refuses to connect with pop3.live.com - the server for incoming mail in Windows Live. This is the "latest" email system from Microsoft. The Apple experts spent an hour with me, escalating it once, and finally said there was a problem with the Microsoft server. They also said they were not going to do anything about it, they were not going to escalate it further within the company, I should go through Safari to the windows live mail website to get my mail, and when I asked to be connected to a supervisor I was cut off. This is the kind of support I'm getting from Apple. I will certainly be passing my experience around to as many colleagues at Oregon State University as I can (I retired as Director of Computing, so I know a few folks up here). Thanks for nothing, Apple.
  2. USBill
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    USBill iPad Enthusiast

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    Have you tried asking the folks who run Windows Live?

    The mail program works fine with the systems it was designed to work with. What is Windows Live doing that's non-standard? Active X?
  3. col.bris
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    col.bris Administrator Staff Member

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    Your issue with Apple

    Welcome to our forum..... It is important to always introduce your self before posting but that's ok.

    I can understand you are in a rage because of this we are here to help ok
    I find it strange you had problems with Apple experts I assume at an apple store or on the phone.

    I guess where I am coming from is Apple will provide support for Apple issues what you have is a Microsoft issue. Connectivity can be a problem and to help you I will have one of our members try to sort this out. Please keep in mind we provide this support free of charge going on about people you know means nothing to me as frankly Apple provides far better support than windows ever did and that's a proven fact.

    Please understand this is a private forum of some 11,000 members many and I mean many whom have had excellent support from Apple when they needed it. I am not up to date with windows live but I thought it was a replacement for hot mail.

    My answer based on limited information is to create a Gmail account forward all mail from windows mail to gmail which is one of the best for spamming etc control. Then have Apple mail get mail from gmail it's that simple.

    As I said earlier I will have some one with more email program knowledge than I have contact you most likely in the next 24 hours.

    Cheers Colin down under
    Last edited: Jul 28, 2010
  4. j0yful
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    j0yful iPad Addict

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    Try calling again, maybe you ended up with a rude person. Someone in this forum has a live chat at irc willing to help mikestoolz is the username.maybe he can help you.
  5. col.bris
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    col.bris Administrator Staff Member

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  6. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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  7. whitet3260
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    whitet3260 iPF Noob

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    Things work fine with the iPhone. Why does the iPad object to pop3.live.com? The iPad is using Outlook as its mail client when Microsoft consideres this an outdated system. Live Mail is usoft's current client. Apple jumped the gun without having adequate support for PC, it seems.
  8. whitet3260
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    whitet3260 iPF Noob

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  9. whitet3260
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    whitet3260 iPF Noob

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    I can understand you are in a rage because of this we are here to help ok
    I find it strange you had problems with Apple experts I assume at an apple store or on the phone.

    ---- Yes... the telephone support line.

    I guess where I am coming from is Apple will provide support for Apple issues what you have is a Microsoft issue.

    ---- Support tried to sell this to me and I wouldn't buy it from them, either. This is a typical case of two vendors pointing at each other and leaving the customer in the middle with nobody willing to take responsibility. In this case the problem seems to me to be with Apple. Windows Live works fine. The push email works fine with the iPhone. Why doesn't it work with the iPad? At least, this is a joint issue for the two companies. But since the only product affected is the iPad, it seems to me that the primary issue is with Apple, not Microsoft. why should Microsoft care particularly whether the iPad works with a Windows mail system?

    Connectivity can be a problem and to help you I will have one of our members try to sort this out. Please keep in mind we provide this support free of charge going on about people you know means nothing to me as frankly Apple provides far better support than windows ever did and that's a proven fact.

    ----- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

    Please understand this is a private forum of some 11,000 members many and I mean many whom have had excellent support from Apple when they needed it. I am not up to date with windows live but I thought it was a replacement for hot mail.

    ----- As Microsoft has many and I mean many more customers than Apple, it would be easy for me to claim and support a statement that many and I mean many of those customers have had excellent support from Microsoft when they needed it. I didn't have the same experience with Apple. Windows Live Mail is a replacement for Hotmail, Outlook, and Windows Mail.


    My answer based on limited information is to create a Gmail account forward all mail from windows mail to gmail which is one of the best for spamming etc control. Then have Apple mail get mail from gmail it's that simple.

    ----- Have you ever tried to export all your mail, calendars, tasks and contacts from one mail client to another? I already did this from Windows Live Mail to Outlook because the iPad only supports Outlook. Getting all those files back into another system has already consumed two of my evenings. I don't want to get involved in yet a third email client. Windows Live provides excellent spamming etc control and I really don't have a desire to accomodate Apple's shortcomings. I'd rather they fixed their own problems instead of me enabling them.


    As I said earlier I will have some one with more email program knowledge than I have contact you most likely in the next 24 hours.

    ----- I appreciate your response. At least in this forum I found out one important thing: this is a known problem. Apple should own it more clearly.


    Cheers Colin down under[/QUOTE]
  10. IpadOne
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    IpadOne iPad Addict

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    @whitet3260: let me say something , you look like in rage against Apple because they don’t solve your problem with microsoft email , so what about the million of Mac User can’t have a proper MSN work in their mac , can’t have a word or excel stable ?? is it also the problem of Apple if it’s so in your eyes i can only suggest you to buy a window base tablet … this a commercial war and we can do nothing

    let say if you love more your email than your iPad change the tablet, if you love more your iPad change your email service …

    is no more complicated than this

    As Colin say we are for try to help you not for receive your rage against this one or that one …

    Have a good day
  11. whitet3260
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    whitet3260 iPF Noob

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  12. col.bris
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    col.bris Administrator Staff Member

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    -- Your standard of proof has yet to be verified to me. A claim like that is insupportable.

    You are in a rage against Apple your statement above is proven by millions of users and personally I as a specialist reseller, I have 25 years supporting Apple users and dealing with Apple support networks both PC's and Macs for some 4000 clients whom are more than happy with what Apple supports provides. Further more with almost 11,000 members you will find the numbers are more than positive for those whom have requested support from Apple by phone or direct Yes I do have proof.

    I do not and will not tolerate a rage situation when we are trying to provide support to you. Remember this is a private forum Nothing seems to please you so from my perspective I have no reason to offer any more help for you.
    Thanks
    Col.Bris
    Last edited: Jul 30, 2010
  13. Hasty
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    Hasty iPad Ninja

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    Heh perhaps we could have this thread renamed to
    "unsatisfactory expert needs help with apple"........
  14. IpadOne
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    IpadOne iPad Addict

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  15. whitet3260
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    whitet3260 iPF Noob

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    Col.Bris: You are the one who judged me to be in a rage situation. It seems to me that you are the only one in a rage here. My statements have all been fact. Here is the claim you made which I questioned:

    "... frankly Apple provides far better support than windows ever did and that's a proven fact."

    I suspect Microsoft would be able to present as much (or more) "proof" of the falsehood of your assertion than you. The help you offered was no more than to stop using the mail client I am using now and use something else that Apple does support - and is not a Windows product. It takes hours to migrate mail, contacts, and calendars from one client to another. If Apple PC support is so good, why do they not support the most current Microsoft mail client? I'm not saying Apple support is bad. Just that in this case, it is bad.

    As to you not providing me with "further support," please, don't throw me into that briar patch.
  16. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    OK, did no one read my post? I'll post it again, here is the link Hotmail Issues with iPad
    Its is a link to the Microsoft live help site. Microsoft is saying that they know about this issue. It is a known problem and Microsoft has no plans to fix it. They say that all ipad users should be using the website to access live email.

    THATS IT!!!!
    its microsofts problem, only they can fix it and they dont plan on doing it any time soon.

    End of story, thats all she wrote, kapeesh.
    Get over it and stop using this crappy service.
    Last edited by a moderator: Aug 1, 2010
  17. whitet3260
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    whitet3260 iPF Noob

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    "Kapeesh?" Perhaps you meant, "capisce?"
    So Apple expects Microsoft to fix problems Apple has connecting with Microsoft? Suppose a vendor sold a product that was supposed to work with all American cars. If it didn't work in a Chrysler, do you suppose that Chrysler would go to any effort to make it work? I doubt it. In this case, Apple is selling a product they say will work with PCs, but the only PCs it will work with are those running an obsolete version of its mail system. Sorry, it's not Microsoft's problem to make Apple products work with their software. It's Apple's.
  18. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    THERE IS NO PROBLEM ON APPLES SIDE, THE ISSUE IS ON MICROSOFTS SIDE!!!
    THEY DONT KNOW HOW TO SET UP A POP3 SERVER TO WORK WITH ALL CLIENTS. THEY SAID ON THEIR OWN SITE THAT IT IS THEIR PROBLEM NOT APPLES.
    [​IMG]

    Just take your ipad back to the store, return it and go buy a Microsoft tablet since you seem to think they can do no wrong.

    P.S. you're making Oregon State University look bad.
    Last edited: Aug 2, 2010
  19. MattIM
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    MattIM Super Moderator Staff Member

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    Mike:

    Your regular contributions to many posts throughout this forum is very appreciated. I have alot of respect for what you advise and what you offer as being a tremendous value-add to my ownership of this technology. This is the very first Apple product I have ever owned. Apple is a whole new world compared to my mainframe/middleware/enduser interface world.

    I suspect that the OP that started this thread just does not understand what that difference is. If he was someone who was a director of computing (retired) at OSU--much of the technological support he received whilst at OSU was provided by work study technicians who probably had a tool kit that only included what was only supported on the OSU image. I would bet that when the iPad is readily available and supported on the OSU campus, the lab will have figured out a workaround to this POP3 MSFT vs APPL impasse and apply it to the standard, supported, desktop image. This is the only way enterprises, such OSU can support their endusers. Once you have graduated, or in the case of the OP--retired, you are no longer part of that supported network.

    So it is kind of tough to rely on your own wit, resources, and knowledge to figure out something so simple as retrieving email on ANY device. If I was in the same shoe as the OP (and I too was at one time a "director of computing") it is extremely frustrating not having a help desk to call that will know exactly what I want and who will come to my desk side and fix it.

    Your PS at the end of your note shows a tremendous amount of patience and subtle kindness. THANK YOU for all that you do to help.
  20. col.bris
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    col.bris Administrator Staff Member

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    I totally agree Mike does a great job providing help / support. We cannot make it any clearer that Microsoft needs to fix the problem it is in black and white Case is closed
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