Targus Versavu 3rd Gen iPad Case......

[dustrho]

I purchased a Targus Versavu for ipad 3rd generation and it was not deep enough at the top to allow the ipad to completely lock in and the magnetic on/off feature did not work. The failure to fully lock in is very easy to see on a black ipad, it is not obvious on a white model.
I contacted their tech support and made a warranty claim. (The magnet will not turn turn on/off the third gen ipad and the ipad will not fully lock in) Here is the response with names removed:


"Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.

Thanks for contacting Targus Customer Support. I apologize for any inconvenience that you may be experiencing.

Unfortunately we have identified an issue with the magnetic on/off feature that affects some of the Targus Cases for iPad 3rd generation.

We are very sorry that you’re experiencing this issue - we want you to be pleased with your purchase. We will be happy to send you a tested, replacement case, however, as we are still evaluating the issue, it may take up to 6 to 8 weeks to get you a replacement product. There is no need to return your case to us.

We would need some additional information to set this up for you.

1. Contact phone #
2. Copy of your receipt. You can attach this to this email thread.

Please let me know if there is anything else that I can assist you with.

Thanks,
Targus Customer Support"

Did you call or write their technical support? I have the same issues with mine.

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

 

[Lucky_Charms]

Did you call or write their technical support? I have the same issues with mine.

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

I had the same issue and called their support center. They are sending me a new one and are allowing me to keep my current one. Also, they let me pick a different case in their lineup so now I will have two different styles. They quoted me 5 to 6 weeks.

 

[dustrho]

I had the same issue and called their support center. They are sending me a new one and are allowing me to keep my current one. Also, they let me pick a different case in their lineup so now I will have two different styles. They quoted me 5 to 6 weeks.

What type of proof did you have to provide them that you own the case, just a receipt? I'll probably call them tomorrow about this.

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

 

[Lucky_Charms]

What type of proof did you have to provide them that you own the case, just a receipt? I'll probably call them tomorrow about this.

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

They'll tell you to email a copy of the receipt. I just took a photo of it using my iPad 3's camera. That's it.

 

[imnparadise]

Yes, Targus has super customer service. My Vuscape magnetic cover would not work and they sent out replacement and I kept the bad one. They said 6-8 weeks, but received in less than a week. Just called customer service, emailed copy of receipt and it wad done. They stand behind their products.

 

[dustrho]

I noticed on my box that it only says iPad 2, doesn't mention anything about iPad 3. Guess I don't have the right one, huh?

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

 

[imnparadise]

I noticed on my box that it only says iPad 2, doesn't mention anything about iPad 3. Guess I don't have the right one, huh?

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

No that's the wrong one. I will say iPad 3!

 

[enqueue]

Received my new Versavu from Targus Yesterday (Warranty free replacement) and it works perfectly! Thank you Targus!
They are a straight up and reputable company - They will always be recommended by me.

 

[vonniepedals]

Did you call or write their technical support? I have the same issues with mine.

Sent from my iPad 3 (white, 64 GB, WiFi only) using iPF

I just bought an incipio case at Walmart for 39 and it fit my iPad 3. It's pink and it folds as a stand. It doesn't show to work for iPad 3, but it did.

 

[dustrho]

I returned my Versavue and got the Speck PixelSkin HD Wrap, which is pretty cool. Totally different.

iPad 3 (white, 64 GB, WiFi only)

 

[janglo]

when will Targus send the replacement?

 

[HiddenPuppy]

Does anyone know if the new version will fit the ipad2? Would love to try it, but none in my area and I don't have a clue.

Thanks,
HiddenPuppy

 

[imnparadise]

Targus sent my Vuscape in about a week. It works great!

 

[Ingliside]

Targus UK are replacing cases for ipad3 free of charge, phone them to get instructions.

 

[HiddenPuppy]

Just bought one at Staples and it still must be the old model as it does not work. I have tried to contact Targus, but cannot as it is the weekend. Hope this gets straightened out as I like this case.

Have a great day,
HiddenPuppy