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We are pleased to have confirmed that the INVELLOP cases fit "The new iPad" (or iPad 3) properly. As it may have come to your attention, the sleep/awake function sensors have been moved on The new iPad, and as a result most of the third party cases will not activate this function the same as on iPad 2. Apple does not release information to other companies about their newly developed product, therefore neither manufacturers nor distributors were informed of this slight change prior to the release of The new iPad (iPad 3). As a curtesy to our valued customers, who purchased the INVELLOP cases assuming the sleep/awake function will function the same as on the iPad 2, we would like to provide the options:
Option 1 - we will refund $6.00 per each recently purchased case to compensate for the sleep/awake function matter.
Option 2 - customers are welcome to use their case(s) for two weeks, after which we will inform them when the new INVELLOP cases will be produced with correct location of sensors, which will be able to activate the sleep/awake function on both the iPad 2 and The new iPad (iPad 3). Upon receipt of an original case back from our customers, we will send the new INVELLOP case as replacement.
Option 3 - customers are welcome to return their case(s) for a full refund.
maleaco said:Wait so whats the problem? I dont actually comprehend
This seems to be a recurring issue with most 3rd party iPad 3rd Generation cases. Prior to purchasing the Versavue from Best Buy last night, I had purchased a case from Invellop on Amazon. The Invellop case has a smart-cover style front and molded plastic rear. The magnets did not hold the smart cover in place, nor did it turn on / off the iPad. I requested a refund and received the following reply:
I chose Option 3 because I really wasn't pleased with the quality of the case. I purchased the Versavue and I have opened an incident with Targus customer support about the magnets. I love the Versavue and will keep it even if they don't fix the magnet issue. However, my guess is that they will have a fix in place soon and offer a replacement.
Tried twisting it both ways but can't get the new magnets that are supposed to be inside to put this thing to sleep. Anybody else had this trouble?
They probably pulled that info from the product pages after they found out. Their case comparison chart still lists magnetic on/off as a feature: http://www.targus.com/us/ipad/comparison.htmlChecked their web site and it doesn't say it puts the iPad to sleeps although it has a magnet sign on the packaging