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Purchasing Icloud Storage Problem

hondillo

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Mar 10, 2012
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Hi
I am trying to purchase additional Icloud storage
for the first time.
I keep getting an unknown error message when
I press the purchase button.
I have double checked my Itunes payment details
and all are correct.
I have no problem purchasing apps etc.
Can anyone please suggest a solution?
Thanks
 

Gabriel1

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I have come across this on one of our other forums.....the cure in that instance was to try to purchase from another computer/device if you have one. I hope that helps you but let us know either way.

The Archangel
 
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hondillo

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Many thanks for your fast response Gabriel.
In the end I contacted Apple (one day left on my
warranty which I hadn't realised!)
Agent said there was a way of getting around the problem
by going into control panel/network on a pc and clicking
on the icloud icon there. I had researched a little and seen
this solution won't work with XP(I am away from home right
now and only have access to a netbook with XP and Itunes).
I argued this point with him but he insisted it would work
with XP.
He e mailed me an Apple article and lo and behold this solution
only works with Vista and W7! Grrrrrrr!
It would be nice if Apple just sorted it so I could just use the
purchase button on my Ipad!!
 
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hondillo

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Ps.Did try purchasing from my Iphone rather than from
the Ipad.Also tried over 3g as well as wifi.
Always the same unknown error message :((
 

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