Problem connecting to brookstone bluetooth keyboard

[richardbagnall]

I all,

I'd really appreciate any support you can give. I have a brand new iPad (3) - obviously awesome. However, I can't get it to connect with my brookstone Bluetooth keyboard. When trying to pair the device the iPad gives me a message asking me to input a 4 digit code and then press enter. When I do this I get an error message saying that pairing was unsuccessful. I have tried many times, including rebooting the iPad and the keyboard. The keyboard worked with my iPad 1 - which it has now been disconnected from and is switched off.

Is it something to do with a compatibility problem with the v 4.0 Bluetooth on the iPad 3 I wonder? However from what I can see Bluetooth 4 is meant to be backward compatible.

Help please!

Thanks

Richard

 

[hclarue]

I have the same problem. Does anyone have an answer?

Homer

 

[kitkat3709]

I have the same problem. Does anyone have an answer?

Homer

I am going to return mine in a few days; however I had no problem entering the code and connecting successfully with my new IPad. I believe there is a sync key, above the charging light.

Sent from my IPad 3rd Generation 64 GB LTE Black