Play Quicktime attachments

[earlboston]

I can't play video email attachments. It shows as a QuickTime file, but will not play. It says It's loading and stays that way. The file is only 7mb. Thoughts?

 

[giradman]

Hello Earlboston - quoted below are the video formats, including .mov (Quicktime), supported by the iPad (from Apple's support site) - I believe that the native 'Videos' app on the iPad is likely Quicktime (or a clone), but don't quote me on that one -

If not already done, I would first suggest 'Restarting' the iPad, and if not successful then try a 'Reset' - check HERE if directions are needed - good luck, and please post back your results!

• AirPlay Mirroring to Apple TV support at 720p
• Video mirroring and video out support: Up to 1080p with Apple Digital AV Adapter or Apple VGA Adapter (adapters sold separately)
• Video out support at 576p and 480p with Apple Component AV Cable; 576i and 480i with Apple Composite AV Cable (cables sold separately)
• Video formats supported: H.264 video up to 1080p, 30 frames per second, High Profile level 4.1 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format