iPad Pro user NEWBIE and is there remote assistance

[gemtoba]

Hello

I live 10 hrs away from my 84 yr old mother. For past 4 years she has been using iPad Pro 12.9 2015 and I am a windows user. However, she phones me asking "how to" questions. It gets frustrating to explain from afar. I've recently acquired same ipad as she has.
Is there a way that I can access her ipad screen remotely from my home ipad? similar to windows remote assistance, from one laptop to another.
obviously the distance doesn't allow to be connected to same WiFi network
If yes, is there a link to a tutorial.

Thank you,

 

[twerppoet]

This might help. It is not possible to remote control her iPad, but it may help you talk her through an issue, especially since it is already part of a FaceTime call.

Share your screen in FaceTime on your iPhone or iPad - Apple Support (ME)

Screen sharing lets everyone in a FaceTime call look at photos, browse the web, or help each other out.

support.apple.com

I can't say how well this works, since I've never done it. I don't have a lot of relatives/friends who both use iOS devices and like to make video calls.

You could probably do something similar using the Zoom app, since it will also share screens. Not sure. I've haven't explored the iPad's Zoom client beyond the basics.

In both cases, you would need to coach your mother through making the contact and sharing the screen. I suspect FaceTime would be easier. Zoom calls take a bit more experience.

 

[gemtoba]

This might help. It is not possible to remote control her iPad, but it may help you talk her through an issue, especially since it is already part of a FaceTime call.

Share your screen in FaceTime on your iPhone or iPad - Apple Support (ME)

Screen sharing lets everyone in a FaceTime call look at photos, browse the web, or help each other out.

support.apple.com

I can't say how well this works, since I've never done it. I don't have a lot of relatives/friends who both use iOS devices and like to make video calls.

You could probably do something similar using the Zoom app, since it will also share screens. Not sure. I've haven't explored the iPad's Zoom client beyond the basics.

In both cases, you would need to coach your mother through making the contact and sharing the screen. I suspect FaceTime would be easier. Zoom calls take a bit more experience.

Thanks for your input. Im not familiar with facetime but will look into that. Thx

 

[twerppoet]

No problem.