Ipad Mini 2 wake/sleep not working with Apple Cover

[fourlights]

Hello, I purchased an Ipad Mini 2 (with the retina display) about a month ago and the wake/sleep function does not work on any of my covers. I have an official Apple Ipad mini cover and a third party cover, neither of which activate the lock/unlock function in my Settings. I've even tried pressing the magnet around the Ipad to try and activate it, but no luck.

 

[eddieg]

Do you have it turned on in settings?

 

[fourlights]

Do you have it turned on in settings?

That's the problem, the Lock/Unlock feature hasn't appeared in my settings, even after putting on an Apple Smart cover

 

[scifan57]

You have 90 days of free telephone technical support with the purchase of your iPad, why not give Apple a call?

 

[twerppoet]

Settings > Genreal > Reset > Reset All Settings will probably do the trick; but it will also default many of your other settings; and you'll go through part of the setup procedure again.

But it wont' delete anything, and it won't change your account settings.

Once you've done the reset, open and close the cover again, and check Settings > General for the Lock/Unlock switch.

Don't tap the Erase All Content and Settings by mistake. That does what it says, and is the last resort; only after making sure you've got a good backup and have saved important stuff to another location (as an extra precaution).

 

[fourlights]

Settings > Genreal > Reset > Reset All Settings will probably do the trick; but it will also default many of your other settings; and you'll go through part of the setup procedure again.

But it wont' delete anything, and it won't change your account settings.

Once you've done the reset, open and close the cover again, and check Settings > General for the Lock/Unlock switch.

Don't tap the Erase All Content and Settings by mistake. That does what it says, and is the last resort; only after making sure you've got a good backup and have saved important stuff to another location (as an extra precaution).

I just tried this, unfortunately no luck. I might try restoring to a previous IOS version, or perhaps the Factory reset you mentioned? If all else fails, I may just give Apple a call. It just seems like such a hassle for such a small thing though, everything else works perfect as far as I'm aware. But I guess it bothers me enough to reach out for advice, lol.

 

[J. A.]

The only software version you're able to install is iOS 8.3, it's not possible to revert to a previous version.

 

[twerppoet]

At this point I'd go ahead and call Apple's Tech support. You might as well, and it may lead to a free replacement if that's needed. Be sure to have your serial number ready. They will need to confirm that your iPad is still under the original 90 day support umbrella.

Or, if an Apple Store is near by you can always get a Genius appointment and have them check it out. That's free too, though any repairs may cost. Though if it's hardware failure you should be covered under your warranty.

You can check the status of your coverage here: https://selfsolve.apple.com/agreementWarrantyDynamic.do