I'm always disappointed by my visits to apple stores. There are always too many people their. It seems to me that the staff spanned their whole time talking to people who aren't going to buy anything.
Last time I visited a store I could see the separatism. Around the edges people stood alone or in twos or threes waiting to buy things. All the staff had their attention completely taken by people asking aimless, endless, random questions.
After wandering around for a while I stopped a store worker who didn't want to be stopped and said how do i get some service. He said to go downstairs and "find" Amos. What a strange form of customer service.
Of course after obtaining an iPad all of that was forgotten : )
In St.Louis I was one of those aimless-not-going-to-buy-today shoppers. The store was slammed. I went up asked a sales person to answer a few of my questions and they did....I did not stand around waiting to be noticed.
What Apple gained from their time with me....was: I did buy, I upgraded to bigger iPad, I understood some of the apps better, so I've bought more. The 10 minutes with me was not wasted time. They eventually earned $ for that time.
Retail is as much about educating a potential buyer as it is about taking $ from someone who is ready to buy. Apple is being smart, by talking to everyone. The one thing they could do is give out numbers like Verizon does. But then peop's would bitch about that.
Its a popular brand now. Crowds, lines, tire kickers are to be expected. I'm enjoying the ride. I remember when Apple stores were empty. This is way more fun.