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Ipad initial set up after unboxing-is it dead?PLEASE HELP

Discussion in 'iPad General Discussions' started by mr848, Apr 17, 2010.

  1. mr848
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    mr848 iPF Novice

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    Hello
    I ve bought a brand new sealed ipad in my last trip in the US and i was really glad that i did so.

    i plugged the ipad in my mac book pro(after having updated it to meet the specs for ipad) and the ipad is in recovery mode(as it is supposed to be) and nothing is happening(usb cable icon facing the i tunes icon)

    Summary, the ipad isnt recognized at all. i restarted both pieces, but they can not see each other. Itunes has the latest update (9.1)

    I ve tried eveything, different usb ports, restarts, reinstall itunes, use different computer, reset ipad but the ipad still the same-CAN NOT SET IT UP-

    usually that would take 2 sec, just plug it and i tunes will come up automatically

    On the other side, every time i plug the ipad with the charger it starts with the apple icon on the middle of the screen, the the recovery mode and does one ping(which means that power goes in)

    I am really in a bad mood and i feel that i did everything

    Can anyone advise please?is it dead?

    Would appreciate any thoughts- here in the uk apple stores can not support-they keep saying item is not released, and sorry we are not trained to solve problems.

    Many thanks
  2. gentlefury
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    gentlefury iPad Guru

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    If your on a mac you can take screen grabs with shift+cmd+4 it might help if you show screens of what's happening when you plug it in.
  3. mr848
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    mr848 iPF Novice

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    i have made some pictures

    1st: my mac book specs
    2nd: itunes latest version

    3rd: ready to plug into mac book
    4th: plug ipad to mac book
    5th: opening ipad(apple icon in the centre)
    6th: ipad on recovery mode
    7th: no reaction in my mac book-doesnt do anything(it should have started automatically itunes)

    Will send remaining 2 pic in a separate post(5 pic max)

    Attached Files:

  4. mr848
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    mr848 iPF Novice

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    Last 2 pic

    Any help??i am so badly desperate to set it up-have spent hoursss with no luck

    thanks

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  5. gentlefury
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    gentlefury iPad Guru

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    What does iTunes look like tho?
  6. mr848
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    mr848 iPF Novice

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    Itunes doesn't open at all gentlefury(left column does has at all devices (usually when i plugged my iphone a devices category comes up and below iphone)

    and if i open it then a screen shot is here

    Do yoou have any idea what is happening?i am loosing my patience and i want to cry:(

    Attached Files:

  7. col.bris
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    col.bris Administrator Staff Member

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    1) Hold buttons sleep + home untill
    iPad turns off;
    2) Open iTunes;
    3) Hold home button and plug the ipad
    to your computer. The ipad will turn on
    and the iTunes + Arrow + cable screen will appear.;
    4) iTunes will recover your ipad from
    unsuccessful recover

    This should work as it does with iphone. It forces a restore like back to factory. Then registratiom should work. Let me know result
    Colin australia
    Last edited: Apr 17, 2010
  8. gentlefury
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    gentlefury iPad Guru

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    Should work the same as iPhone.
  9. col.bris
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    col.bris Administrator Staff Member

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    I am on my iPhone as computer being used by family. One reason of many why I can't wait for ipad so it's hard doing support lol The iPhone and ipad share same is OS so above should work This is how I have fixed several iPhones hope it does the job col down under
    Apple support specialist
  10. mr848
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    mr848 iPF Novice

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    Colin

    I have done as you said

    Nothingggggg-step 4 from your guidelines doesnt follow-until step 3 everything was ok but the ipad now has the itunes+arrow+cable screen constantly.....

    and you mentioned as well unsuccesful recover?why is that?bought it brand new and i just plugged it to set it up for the first time-

    i am loosing my mind as well
  11. gentlefury
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    gentlefury iPad Guru

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    This is why it's a good idea to activate in the store...especially if your taking it over seas!
  12. mr848
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    mr848 iPF Novice

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    Colin

    Really thanks for the support

    I am trying to cool down but i wont be able to visit an apple support specialist until my next visit in the US-i am in the uk currently and i am so crazy to fix it nowwww

    Why is that happening to me?cant understand-it is brand newwwww!!!
  13. mr848
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    mr848 iPF Novice

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    I totally agree with you gentlefury!!!

    But i thought thats okay- its like iphones etc, you just plug the usb cable to the computer and that is!!2 sec via itunes

    I am so p*****ed off as well with the volcano eruption-no flights in europe-god knows for how longggg


    You can not imagine how badly i feel

    Thanks gentlefury
  14. gentlefury
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    gentlefury iPad Guru

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    Man, I feel your pain, i would be furious.

    Honestly tho I don't know how you actually bought it and flew it all the way over the pond without opening it! More will power than me! I would have synced it at the store and been using it on the way to the parking lot!
  15. mr848
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    mr848 iPF Novice

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    I was just in a hurry-was for 2 days for a business trip and had no more time due to my flight departure-what could i do?

    just paid, i smiled, i was happy and got the cub to the jfk!!!

    What do you think could be?from your personal experience?faulty?dead?
  16. col.bris
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    col.bris Administrator Staff Member

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    I will walk you through a restore iof iTunes I suspect it's corrupt. Give me 30 minutes ok please let me know what version iTunes and mac os you are using
  17. clc3251
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    clc3251 iPF Noob

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    Make sure you have the latest itunes

    I had the same problem when I bought my Ipad. I thought I had the latest Itunes, but there was an upgrade available. My version is 9.1.0.79. Go into itunes and click "help" then "about itunes" and see if you have the latest version.
  18. mr848
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    mr848 iPF Novice

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    I have attachements in this post(beginning) with both my mac and itunes version

    mac boo pro( 10.6.3)-2 months old
    itunes 9.1

    thanks colin
  19. mr848
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    mr848 iPF Novice

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    thanks clc

    i have itunes version 9.1 (79)-its says exactly that
  20. col.bris
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    col.bris Administrator Staff Member

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    What is your phone number there inc area code and country code.

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