I Now Have a Big Paperweight

Discussion in 'iPad General Discussions' started by DUTCH VanAtlanta, Jul 16, 2010.

  1. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    64 GB 3G NOT jailbroken,

    Tried to update to the new OS and it hung with the screen showing the iTunes logo and the USB plug.

    Machine is now dead and will go nowhere but to show that iTunes/USB screen.

    iTunes says my iPad is in the Recovery Mode and can't communicate with iTunes untl this is fixed. I can't find anything in the User's Guide about the Recovery Mode.

    Suggestions?
  2. col.bris
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    col.bris Administrator Staff Member

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    Need more info. Are you using a pc or Mac and what os and iTunes version
  3. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    Tried Restore in iTunes; but it hangs again and leaves me with a brick. Time to call Support.
  4. col.bris
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    col.bris Administrator Staff Member

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  5. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    PC Windows XP Pro with SP3. Never had problems syncing with iTunes (latest version) up to this point.

    When trying to Restore, I get the following error message: "The iPad "iPad" could not be restored. An unknown error occurred (1604)."

    The "More Information" link shows the following log:

  6. col.bris
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    col.bris Administrator Staff Member

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    Restart the pc change USB ports I unfortunately do not have a pc. I will message another mod see if he can help
  7. col.bris
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    col.bris Administrator Staff Member

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    Did you follow the instructions from the link
  8. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    Yes. No luck.
  9. col.bris
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    col.bris Administrator Staff Member

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    It is 10 pm here in aus Friday other mods are asleep in USA so will have to wait a few hours cannot help any more.
    The only thing you can try is to remove iTunes application and down load latest version then try again. Makes sure you back up your data first on the pc.

    Col
  10. figmo10
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    figmo10 iPad Junkie

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    apple error 1604 usually refers to problems with the USB port. Connect to itunes, Put your iPad into recovery mode, do the restore and wait for error 1604, click OK and close and reopen iTunes its while still connected.
    Last edited: Jul 16, 2010
  11. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    "close and reopen" which? iTunes?
  12. figmo10
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    figmo10 iPad Junkie

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    Yes, iTunes, sorry. If you look up that error code you can find the precise apple directions...I don't have the link right here.
  13. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    Tried a different USB port. It hangs during the "Preparing iPad for restore" step in the process. The following log shows that restore succeeded, but iTunes says the iPad is still in the recovery mode; and it obviously still is a brick.

    Guess I'm going to have to call support. Arrggghhhh!:confused:

    Last edited: Jul 16, 2010
  14. MikesTooLz
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    MikesTooLz Super Moderator Staff Member

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    The copy of the 3.2.1 firmware your iTunes downloaded is corrupt. Go to
    C:\Documents and Settings\USER_NAME\Application Data\Apple Computer\iTunes\iPod Software Updates


    And delete the firmware file that was downloaded. Make sure your computer is connected to the Internet via cable and not wifi if possible and have iTunes download the software again and perform the restore.
  15. smilepak
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    smilepak iPF Novice

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    Having similar issue here. Now it is suck with a picture of sync cable to CD on the ipad. I am trying to see if I can use another computer to restore.
  16. spinfreak
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    spinfreak iPF Novice

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    Ummmm......yea. Think I'll wait to install the new update, especially since I don't have any wifi issues. Lol
  17. smilepak
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    smilepak iPF Novice

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    Went to C:\Documents and Settings\USERNAME\Application Data\Apple Computer\iTunes\iPad Software Updates

    on my Windows XP machine where I had originally started the update and had problem. Copied the update file to another PC

    I copied to a Windows 7 machine.

    C:\Users\USERNAME\AppData\Roaming\AppleComputer\iTunes\iPad Software Updates\

    Boot up iTunes and plug in the ipad. It auto start the extraction of the file and update the ipad. Now the iPad is empty like it was brand new. iTune then start recovery process.

    Seems to be working nicely so far
  18. drpep
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    drpep iPF Novice

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    Mine did exactly the same thing when I tried to update to the 3.2.1 . It was taking hours to back up before the update so I left it running and went to bed. When I got up this morning the iTunes screen said the back up failed and iPad would have to be restored. A picture of the iTunes logo and USB cable was on the iPad. This is on a windows xp pc. I had the option to restore and it did and I had the new update when it was finished with no more problem.
  19. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    Thanks Mike!

    Done and in the process of downloading the software again in iTunes. Servers must be overloaded, as it's taking forever and ever just to do the download.

    I'll update when finished.
    Last edited: Jul 16, 2010
  20. DUTCH VanAtlanta
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    DUTCH VanAtlanta iPF Novice

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    Same old same old. Still a brick.

    Trying to do it on a different computer to sort out possible USB problems.

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