iPad and iTunes don't agree on free space...

Discussion in 'iPad Help' started by Stupid Little Genius, May 6, 2015.

  1. Stupid Little Genius

    Stupid Little Genius
    Expand Collapse
    iPF Noob

    Joined:
    May 6, 2015
    Messages:
    9
    Thanks Received:
    0
    This might be a silly question, but it's getting to the stage where it's just plain stupid. I ran out of space again, so was clearing some room. My iPad is saying that I have 3.2GB free. But iTunes is saying I have 5.28GB free. I get that there is a bit of a difference between the two sometimes, but that's two GB that seems to be unaccounted for according to iTunes. I have no idea what is going on, but I've tried everything to get them to agree. Nothing works!!



    Any ideas??
     
  2. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    16,776
    Thanks Received:
    8,212
    Welcome to iPF!

    What exactly did you try to get them to agree? It will be easier for us to help when we know where to start.

    So here's something that you might have tried, just in case you didn't:

    Reset your iPad. This won't remove data or change settings.
    To reset, press and hold Home and Power button until you see the Apple logo. Let go of both, your iPad will power up on it's own.
     
  3. Stupid Little Genius

    Stupid Little Genius
    Expand Collapse
    iPF Noob

    Joined:
    May 6, 2015
    Messages:
    9
    Thanks Received:
    0
    Hi! Thanks for answering!! And for the help!

    I tried the turning off and on again thingy. I tried backing up several times in a row. I tried deleting some apps to see if the size changed more on one that the other, but it just sort of seemed random and didn't free up much space according to the iPad. I tried deleting all my books. That freed up more space on the laptop view than the iPad view again. But then it settled back into a 2GB gap again.

    Sort of restoring to factory and then restoring from back up I'm at a loss, and I hate doing that unless I have to...

    Do you think I have to??
     
  4. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    16,776
    Thanks Received:
    8,212
    If you didn't do so, try the reset I suggested on my first reply. This won't change anything on your device, it might resolve the issue with the non identical storage space.

    Then connect your iPad to iTunes. Look at the storage there. Is there something like "Other" (colour is orange), and how much storage space does it take?
     
  5. Stupid Little Genius

    Stupid Little Genius
    Expand Collapse
    iPF Noob

    Joined:
    May 6, 2015
    Messages:
    9
    Thanks Received:
    0
    Hi again^^ Sorry, I should have said I tried the reset when you mentioned in, but it didn't make a difference.

    I had a big problem with the other space a little while ago. It was 8gb, which was stupid. But I did the resort thingy and managed to get it down. As long as I don't stream anything from my iCloud, it doesn't go up again. Right now it's a happy 1.45gb. Much better than the months that I put up with no space!! But any time I stream a movie or TV programme, it grows in size again...

    The weird thing is, when it's backing up, the space jumps to over 8GB free, and as soon as it's synced it does back to 5.2 again. But the iPad still says 3.2Gb...
     
  6. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    16,776
    Thanks Received:
    8,212
    There are two kinds of storage in Settings - General - Usage.

    The first one is storage on your iPad. That's the one that should be about the same as in iTunes.

    The second one is iCloud storage. iCloud saves your backups, photos, and everything else you enabled in Settings - iCloud. The free storage there will not be the same as in iTunes.

    Maybe you're looking at iCloud storage, that's why the number is different. Just a guess.
     
  7. Stupid Little Genius

    Stupid Little Genius
    Expand Collapse
    iPF Noob

    Joined:
    May 6, 2015
    Messages:
    9
    Thanks Received:
    0
    No, I'm not looking at the wrong one... I might be stupid, but I'm not that stupid!! Well, I probably am... But not this time!! Or at least I hope not... It's probably easier to show you the difference I see, so I took a photo :D This is what I see when one is plugged into the other!!IMG_2798.JPG
     
  8. J. A.

    J. A.
    Expand Collapse
    Super Moderator
    Staff Member

    Joined:
    Nov 11, 2012
    Messages:
    16,776
    Thanks Received:
    8,212
    After seeing your image, I connected my iPad to my MacBook, and guess what I got?
    image.jpg

    It's possible that in my case this happens because of the photos I import to the iPad from my camera. I use RAW and JPEG. Although the RAW files don't appear in the photos app, they could take some storage space. I'll have to save the photos from my Canon somewhere else than the Photos app, maybe that'll help.

    Maybe it's the same in your case.
    As you said, you're streaming videos: make sure they're removed properly. It seems that the iPad doesn't always delete them completely.
     
  9. giradman

    giradman
    Expand Collapse
    iPad Monger

    Joined:
    Apr 26, 2011
    Messages:
    5,999
    Thanks Received:
    4,416
    Hello - calculation of storage capacity (present originally or remaining) depends in part on the definition of a Gigabyte, i.e. there are base 2 vs. base 10 amounts; in base 10, 1 GB = 1,000,000,000 bytes; in base 2, 1 GB = 1,073,741,824 bytes - iTunes is calculating your remaining storage in base 10; while in iOS, base 2 is being used and will be lower - e.g. 5.28 GB divided by 1.074 = 4.91 GB which explains your discrepancy, in part at least - for further information see this Apple Support Article.

    My 64 GB iPad Air 2 has 22.7 GB storage remaining; iTunes reports 29.2 GB, and even using the calculation above decreases the iTunes value to 27.2 GB - I suspect that the iOS storage is being seen differently by these two operating systems (and of course, there may be other files that are seen by one and not the other operating system?).

    What you have not told us which is important is the iPad model you own and its original storage capacity - you are running low of what storage is left which might impact on the operation of your device - please post back. Dave :)
     
    #9 giradman, May 6, 2015
    Last edited: May 6, 2015
    • Informative Informative x 1
    • List
  10. Stupid Little Genius

    Stupid Little Genius
    Expand Collapse
    iPF Noob

    Joined:
    May 6, 2015
    Messages:
    9
    Thanks Received:
    0
    Ooooh, duuuh... I thought I did that with the first post! I'm obviously not all here today!! I have an iPad 3. It's a 32GB one. And I'm forever running out of space! I wouldn't be having this problem but I sort of tried out Repulique and it's so good! Makes me wish they made half life for iPad and all the ones I used to play! Anyway, I went and bought the series pass, and tried to download Ep 2 which pushed me over the top... It seems to be running just fine, especially now I have either 3 or 5 GB free, as opposed to the 900mb I had last night. Mind you I didn't notice any issues then either. It was only when I tried to back up that it decided it had no space.

    I guess that does explain the difference. But it's still annoying!! And now I have to delete more stuff if I want to play ep 3 or I'm going to have the same problem all over again!!
     

Share This Page



Search tags for this page
30 gb unaccounted storage ipad
,
free space on iphone difference between itunes and iphone
,
ipad and itunes free space difference
,

ipad free space wrong

,
ipad storage capacity incorrect
,

itunes and my ipad dont agree on ipad free space

,
itunes free space higher than ipad storage
,
why does itunes show more free space than ipad
,
why does itunes shows more free space than iphone
,
why is there a difference in free space between itunes and ipad