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International support wi fi & 3g

Discussion in 'International iPad Users' started by col.bris, May 18, 2010.

  1. col.bris
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    col.bris Administrator Staff Member

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    I have started this thread to to provide assistance to ipad users out side of USA to resolve any issues they may have in their respective countries in using the ipad. It is important to understand that if you have a problem please provide as much detail that you can so that we can provide the correct answers. We have many members whom have extensive experience on the many issues and we are here to help you. If you are new to the forum please go to introductions http://www.ipadforums.net/new-member-introductions-site-assistance/ then return with any problem that you may require help with to this area.


    Cheers Col.bris Australia :)
    Last edited: May 18, 2010
  2. Zorban
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    Zorban iPF Novice

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    Awesome!
  3. kheldour
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    kheldour iPad Junkie

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    I jump aside Colin. If you have any questions, just ask....
  4. col.bris
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    col.bris Administrator Staff Member

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    Thanks we have a good team here in the forum. for support much better than I have seen in other forums and we offer it free lol.
  5. iVan
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    iVan iPad Ninja

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    Well, I do have questions. I've ordered a 3G in Canada. The official provider is Rogers, an affiliate of AT&T. I would want my provider to be Telus with whom I already have a cellphone account. They're also the fastest 3G in the country with the biggest area coverage. I've written them to ask if they had plans for the iPad to which they answered that they do not share information on planning strategy. But ... the person there gave me a link to an article on a possibility of a similar program from Telus to the one offered by Rogers.

    My question is this. Can or will Apple prevent this? Is there such a situation in the States? Is such an exclusivity limited by a time clause?
  6. col.bris
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    col.bris Administrator Staff Member

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    I am not the one to answer this one as I am not in North America however In Australia we have not received the latest updates from all the providers as they are waiting for May 28th and I guess to see what the other telco's do. Only Optus and Telstra have provided plans Not sure if that helps but its all I can provide
  7. deoknam
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    can my goodreader app read files like powerpoint,excel, .docx, exe. and file that comes in WINRAR archive. im not good with technical stuff. anyone, help please :confused::eek::confused::eek:
  8. IpadOne
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    IpadOne iPad Addict

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    hi goodreader can’t read and transfer file in rar format (even ZIP), but he can read all other like .doc .pages .pdf

    for excel i am not too sure as i use Office2Pro for read and edit it.

    hope that help
  9. IpadOne
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    IpadOne iPad Addict

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    Hi iVan in fact Apple have clearly say the device is unlock for worldwide so i believe it’s the same everywhere , yet my 3G have worked with Singtel sim card and yet China Unicom and trouble at all with both … everybody choose the plan and provider he want

    it’s like the iPhone factory unlock have many over the world and no complain (only the one play Jailbreak) i have read yesterday Telefonica in Belgium will have sim card and data plan even before the device arrive in Belgium that’s the rule of business first come first serve
  10. deoknam
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    deoknam Guest

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    can you suggest a site to buy ipad accessories? since ipad have yet to be launch here in manila,philippines. no shop is selling them even apple center .:(
  11. Sehat
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    Sehat iPF Noob

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    I have a 64GB, 3G ipad in Jakarta. I bought a SIM card from the largest carrier here, Telkomsel, and cut it to fit in the iPad. I activated and registered the SIM card to carry data, and got confirmation on this through SMS (while the card was in my mobile). I have the correct APN settings in the iPad, and it gets a great signal. However, it will not connect to the internet! Does this mean I will have to jailbreak, or does this mean I am still a complete novice with Apple devices (since this is my 1st)?
    Thanks
  12. IpadOne
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    IpadOne iPad Addict

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    I think we should start a thread , about APN (3G data) settings by country and how to cut well the sim card …. sooner or later this subject will come back again …
  13. Java888
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    Java888 iPF Noob

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    Hi Sehat,

    I read your post and I have the same Ipad specs and the same problem. However, I have not cut any sim card yet. May be you/we should go to Semangi Mall as I heard they probably have the largest selection of Ipad accessories and may be someone can assist on set-up the 3G network.

    I am using cbn.net for my email and First Media for internet access. Apparently I have problem setting up my email. I called both ISP and they do no know how to set-up email for Ipad.Do you have any suggestions how to set-up my email account with the correct pop and smtp?

    At any rate, thanks for reading my post and let me know your findings regarding above.

    Terima Kasih Banyak,

    Java
  14. Zorban
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    Zorban iPF Novice

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    Use one of these 2 settings:

    Telkomsel Setting:
    Access Point Name : telkomsel
    Username : wap
    Password : wap123

    Or:

    Telkomsel

    APN: Internet
    User ID: wap (or you can leave it blank)
    Password: wap123 (or you can leave it blank)

    One of them should work.
    Also If you cut the card down yourself then make sure the ipad does not report sim not present.
    You could insert the sim into a phone to make sure it works with data before cutting/ using it on the ipad.
  15. Sehat
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    Sehat iPF Noob

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    Zorban:
    Those settings make no difference, I've tried them both, as well as making sure the card works in my phone.

    Java:
    You set up email through iTunes, but only works for a few providers. See the iPad manual for more info on setting up the email.

    All:
    I wonder if the iPad needs a GPRS 3G, I think telkomsel is HSDPA, but am not sure. I am going to try IM3 and Indosat sim cards to see if it makes any difference. My iPad gets a great signal, but has no Internet connection, even though my telkomsel sim card is registered for data.
  16. tlviken
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    tlviken iPF Noob

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    Need urgent help!

    Hi!

    I bought my iPad in Germany when it was launched there, but I live in Norway.
    Anyhow, I really love my iPad, and I have been protecting it well with hardcase around it and so on..

    The problem is: When I try to turn ON my iPad, you can see that the screen backlight gets turned on. And thats about it. If you try to push the screen, you can hear it "unlocking" or starting other apps, but still, the screen remains on backlight. :( No apple logo or anything.

    What I´ve tried so far: First, I tried reset. Many times. Didnt work. I have tried to restore it, without luck, 2 times. Tried to let the battery drain out, and charge it, didnt work. Finally, I called Apple Support today because I heard the support is international. But it turns out that no workshop in Norway will touch it since it has not been released here yet.

    Is there a solution to this? Should I ship it abroad to get it fixed or wait a few months for it to get released here?

    If I should ship it abroad, how do I do this? the apple support guy on the phone didnt know. :/

    Any help would be much appreciated! Thanks!
  17. tlviken
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    tlviken iPF Noob

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    Wow, it looks like I finally solved the problem. My iPad has been like this for 4 days now, and what I did is that i just tried to push hard, but still gently, all over specific areas of the screen. My iPad just reset itself and now it works just fine! Pretty weird, but at least I wont have to ship it abroad.
  18. Java888
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    Java888 iPF Noob

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    Hi Sehat,

    I went to XL cell phone carrier at Pondak Indah Mall and purchased a Rp100.000, 3G data sim card. Then I went to Toko PDA and asked them to cut the sim-card to the mini sim card size. Fortunately, I have 3G access now. However, I will go to Indostat in the near future in Kunnigan as I heard that they are currently selling the latest 3G mini-sim card and have better coverage area in Jakarta. Btw, just tip the technicians at Toko PDA +/-Rp20,000 for helping you cut the card. If I am not mistaken, the card is limited to 500mb/month. I did a speedtest and I have download speed +/-1.5 mbps. Good luck and keep us inform.
  19. FirstApple
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    No 3G connection

    I bought my ipad64gb3g in US. after 2 months of use here in zhuhai china, lastweek, my 3G icon is gone and only full bars chinaunicom and ... I still have 150RMB on my card. I have tried evrything re-input apn, restart my ipad, reset network setting, remove reinsert sim card still no 3g icon and cannot connect to internet outside wifi network.

    Anyone can help before i get a new sim card?
    Thanks.
  20. IpadOne
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    IpadOne iPad Addict

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    My iPad 3G (also come from US) , work fine in Guangzhou with Unicom too , have you try to reset network setting ?

    Setting> general > reset > reset network settings

    Some days ago i have bluetooth problem i did that and now my keyboard work like a charm

    maybe that will also work for you

    I hope that help

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