how to remove old uninstall apps need app like CCleaner or some thing

Discussion in 'iPad General Discussions' started by moon982, Dec 26, 2019.

  1. twerppoet

    twerppoet
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    It’s unlikely to come from iCloud. One of the Office apps, or OneDrive, or some other app that gets signed into with that Outlook email account is possible. Even that seems unlikely. I have an Office 365 account and several Microsoft apps. I have no problems using Outlook with an unrelated email address. The only thing I use Outlook for is to monitor our club’s email account; keeping it separate from my personal accounts.

    Did you ever try deleting the account from Outlook as per Johanna’s instructions?

    Also, while data for an app is supposed to be deleted when an app is deleted, it’s not always immediate. Restarting the iPad and/or waiting a while before re-installing the app might help.

    That aside, if you are using an iPad with a previous owner’s iCloud and Apple account, it’s very difficult to un-associate it from that account and it’s data. Even though it may mean having to purchase a few apps again, it’s better to start fresh with your own account. Also, it’s against Apple’s user agreement, so you could be forgoing any support you could get from Apple in case of serious issues with the software or hardware.

    One more thing you can check. It’s possible your iPad was set up by a school or business. If so it may have a profile installed. You can check to see if there is a profile installed under Settings > General > Profile. If there is no profile option, then no profile is installed. If there is, it may or may not be possible to delete it.

    Profiles can be locked by the organization that installed them. If that’s the case, your only option is to go back to that organization and have them remove the profile.
     
  2. moon982

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    I'm not sure why when I go to app store it shows a cloud icon and when you want to download the app you get it by the cloud icon.

    Where apps I never downloaded do not have this cloud icon. But if I download an app than remove it than the app store it has cloud icon. And you must go to the cloud icon to download it again.

    I wonder if it is keeping the app or app settings in the cloud when I remove app and when I go to app store and and download app it pulling it from the cloud.
     
  3. scifan57

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    That cloud icon means that the app is in your purchase history but is not currently on your iPad. Tapping the cloud icon downloads the app to your device. When you download a previously purchased app only the app is downloaded, not any additional app data.
     
  4. moon982

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    I see there is one drive on the iPad and is login to Microsoft account . Could it be pulling the login info from it? Does this mean I have to remove outlook and one-drive than download both again?
     
  5. twerppoet

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    Might be worth a try. Though I don’t really expect it to work. Did you delete the old account in Outlook as Johanna suggested and than add the account you want? Did that somehow fail?
     
  6. moon982

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    Funny I can log out of one drive no problem and no need to remove app and re-download it!! But with outlook there is no log out option only delete account and all that does is just logs me out and same thing if I remove the app and download it again.
     
  7. moon982

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    And this is the message that comes up if I delete the app like you say or remove the app and download the app again. Shows 1 account found above and skip or add account.


    When I log out of one drive I get none of this and no account found!!! But with outlook it will not allow me to log out of the account unless you delete the account or remove the app and download it again. And all that doss is take me to the log in screen saying 1 account found and you options are skip or add account.
     
  8. scifan57

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    #18 scifan57, Jan 6, 2020
    Last edited: Jan 6, 2020
  9. J. A.

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    That’s how to log out: delete the account in the Outlook app.
     
  10. J. A.

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    If it’s your account, use the information to login. If not, skip and login with your own details.
     

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