Cannot update/delete app

Discussion in 'iPad Air 2 Forum' started by anneUK, Jul 14, 2017.

  1. anneUK

    anneUK
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    I tried to delete the Google Photos app via Settings, General, Manage Storage. It showed it deleted but then showed Update Available in Apple Store.
    It will not 'update' but neither can I get rid of the Waiting.... icon.
    I have tried to delete it via iTunes but that doesn't work.
    Can anyone tell me how to clear it and reinstall please?
    IMG_0419.jpg
     
  2. J. A.

    J. A.
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    Turn off your iPad, wait for a few seconds and turn it on again.

    If that doesn't help, force start it: press and hold Home and Power button simultaneously until the Apple logo appears. As soon as you see it, let go of both buttons. Your device will power up on it's own.

    Then try removing the app once more.

    Another way would be to remove it in iTunes on your computer. In the Update section, right click the app, and then select Delete from Library. That done, sync your iPad with iTunes. This should remove the app from your device.

    I hope that will help.
     
    #2 J. A., Jul 14, 2017
    Last edited: Jul 14, 2017
  3. anneUK

    anneUK
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    Thanks for your reply.

    I've tried your suggestions but still cannot get rid of it. On iTunes, it doesn't show in iPad Updates.
    When I sync, I can see the icon on the Home screen views but cannot delete it.
    When I try to delete it directly from my iPad, I get the message (see attachment) but it still does not delete.
    On App Store on my iPad, it is still showing update available. Can I get rid of that?

    (Sorry. Just realised I am in iPad Air 2 forum and my iPad is iPad Pro! Will the instructions be different for this model?
     
  4. J. A.

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    No, the instructions will be the same.
     
  5. anneUK

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    Oh dear - do not know what to try next!
     
  6. J. A.

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    When you go to App Store - purchased, and you take a look at the app, is there a cloud next to it, or the Open button?

    No idea if that will help, but try hiding the app. While looking at it in App Store - Purchased, slide it to the left, then tap Hide:
    IMG_0373.PNG
     
  7. anneUK

    anneUK
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    Weird. It isn't showing in Purchased!
     
  8. J. A.

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    Then try downloading it (again), and see if you can remove it afterwards.
     
  9. anneUK

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    I tried downloading the app to iTunes but the only option I get then is 'Remove'. Doesn't affect anything when I sync.
     
  10. J. A.

    J. A.
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    Can you download on your iPad directly?

    Another thought: do you have Restrictions enabled on your iPad?
    Also: Is your Wi-Fi connection reliable/good?
     
    #10 J. A., Jul 14, 2017
    Last edited: Jul 14, 2017

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