Cannot update/delete app

Discussion in 'iPad Air 2 Forum' started by anneUK, Jul 14, 2017.

  1. anneUK

    anneUK
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    Restrictions not enabled. WiFi OK.
    I can't download the App directly onto my iPad as it shows update available but if I try that, I get the message as in #1.
     
  2. J. A.

    J. A.
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    Weird.
    Here's another suggestion:
    Put your iPad into Airplane Mode, turn it off, then turn it on again, and turn off Airplane Mode.
     
  3. anneUK

    anneUK
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    No, that doesn't work either!
     
  4. J. A.

    J. A.
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    Too bad.

    Do you find the app in App Store - Updates on your iPad? If so:
    If it looks like this
    IMG_0376.JPG
    tap it to stop the "Update", the icon should get back to Update again.

    If that doesn't work:
    Do you have a most recent backup with Google Photos still installed and not "deleted"? Restoring from that backup will hopefully resolve this problem.
     
  5. anneUK

    anneUK
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    I have a recent backup so tried restoring. Got screen saying backup complete, wait for iPad to restart and appear in iTunes.
    Waited for a long, long time....
    iPad appears to be dead! If I press reboot, the Apple logo appears for a few seconds and then disappears.
    I've plugged it into charger, although it was full when I started the restore so shouldn't have run out.
    I'll leave it for a while and report back.
    Thanks for your help so far.
     
  6. J. A.

    J. A.
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    I hope it will restart. Fingers crossed.
     
  7. anneUK

    anneUK
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    It didn't restart. I tried many times and then chatted online to Apple last night. They suggested various things before making an appointment for me to take it in on Monday.
    This morning, in sheer frustration, I held onto the restart buttons for ages and eventually a picture of 'attach cable to iTunes' came up. It then wanted to do a software update but even that didn't work.
    I tried again, told it to recover from a recent backup, and it came up with 'set up as new iPad or restore'.
    I set restore and at last I got the thing working again!
    I shall keep using it today and tomorrow before cancelling my Monday appointment (I hope!).

    Just thought you may like an update and maybe it will help someone else.
    Thanks again.
     
  8. scifan57

    scifan57
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    That's very good news! Thanks for the update.
     
  9. speedcig beeK. I

    speedcig beeK. I
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    I'm
     

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