Cannot get cellular data account to complete

Discussion in 'iPad Carriers' started by geo, May 1, 2010.

  1. geo
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    geo iPF Novice

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    I have tried since yesterday when my iPads arrived to register with AT&T using the sign up screen provided. I always get the same message asking me to validate my address. I have contacted AT&T and Apple Tech and was finally told by the Apple Tech to take it to the nearest AT&T store and maybe they could get it to complete. I took the 30 mile trip to the nearest store and the guy there went through the signup process only to get the same message. He called me a while ago and said he spoke to Apple and that I should call them back again. Thank goodness I have wi-fi in my home or I would have been totally unable to use my iPad.

    Anyone else with this problem?
  2. cherhall
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    cherhall iPad Enthusiast

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    Mine worked first try , though I did have to choose an address that is slightly different than my true address, but it was just a popup window asking about the difference. I'm used to this, as I think 911 records have my address listed wrong so it happens a lot. After that though it signed me right up. Good thing! I have no broadband where I live so I'd have no Internet on my iPad without it!
  3. nzahr
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    nzahr iPF Novice

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    no problems here either....it went through quickly the first try.....sorry you are having issues:(
  4. Sincere11105
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    Sincere11105 iPad Fan

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    Sorry for he issues. I feel for u. Try going to apple and exchanging it. Others haven't had problems.. I have a wifi only verision and im going to try and get the 4g miff from sprint. Once 4g is available in ny
  5. figmo10
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    figmo10 iPad Junkie

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    More than a couple of users have reported that the 3G signup just wasn't working and there's no fix a technician can apply. Seems that it has to do with the credit card authentication process...one stumbling block occurs if the address input isn't recongnized by AT&T, or is different from the info on file with the card issuer. AT&T will have to apply a fix to thier servers, it seems.

    That would SO bum me. Hope you get it resolved.
  6. figmo10
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    figmo10 iPad Junkie

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    Here's something that I found on the Apple discussion forum pages:


    History:

    I received my iPad 3G on Friday, 4/30/2010.
    Worked great, love it!! Then I tried to activate
    The AT&T 3G account. Wouldn’t accept my credit
    Card apparently because of the mailing address.
    I live in a small town with no mail delivery. So
    Apparently my street address is not in the USPS database.

    Apple suggested a work-around
    Getting a pre-paid Visa card and using that to
    Activate the AT&T account. Since it’s pre-paid,
    AT&T doesn’t care about the address matching. Then
    In the AT&T activation process I can enter any valid
    Street address that’s in an AT&T coverage area.

    I did this, using my son’s address, and it worked!!
    From there I just selected my data
    Plan and off it went, activating my account.

    Next, using the iPad, I accessed my AT&T account and
    Changed my billing info (credit card and address) to
    The one I’d been trying to use all along. It took it!!
    All is well.
  7. iVan
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    iVan iPad Ninja

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    Having waited an extra month for 3G and it's not working? That stinks!
    • Like Like x 1
  8. geo
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    geo iPF Novice

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    I might try the prepaid Visa or MC. I also have read that AT&T will not authorize if you are not in 3G area.

    As for the iPad...I love it. Using the WiFi here at home it is just an amazing little machine. I would like to be able to take it with me....so AT&T and I will go at it again tomorrow.
  9. Madjojo
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    Madjojo iPF Noob

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    I received my 3G Friday and immediately setup AT&T for the unlimited; since then I have not been able to access 3G service. I called AT&T today and they informed me that they have no service in my area. I asked how I got setup and saw the AT&T service and they said I must have been getting connected through another carrier that 'piggybacked' to them. Anyway they now say I have no coverage but they have my $29.99. I asked how to cancel, they told me to go into my account, which won't let me access because I have no coverage; so then they told me I must call Apple. I called Apple and they told me that I had to get any issues with AT&T worked out with AT&T. Bottom line I paid extra, waited the extra time, and signed up for service to be told later that they don't have service in this area. I love the IPad but the 3G stinks!
  10. geo
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    geo iPF Novice

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    Update. Thanks to the article that figmo10 made available I finally got my AT&T service started. Granted it is not very fast out here in the woods but it is there and now I feel like my iPad is finally complete. I did just what the article suggested...went to Walmart and got a Visa Debit Gift card...got it registered...and then used my Mom's address (where there is full-time 3G) and it went through.

    Thank you figmo10 for your help with this. Just made my day.
  11. cherhall
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    cherhall iPad Enthusiast

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    I don't have 3G coverage where I live, heck I don't even have broadband at all where I live, and AT&T activation went right through first try. Have used 600+ Meg on Edge already!
  12. SWdp
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    SWdp iPF Novice

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    Perhaps at&t should make their 3g network larger...

    Even Sprints is bigger now!
  13. chiffchaff
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    chiffchaff iPF Novice

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    I was having the same issue - the iPad account set-up would not accept my address because (as AT&T explained to me) the area I'm in is not served by AT&T. Funny thing is I DO have an iphone that's charged to the same VISA account, I just had to get an out of town number for it. Local AT&T service is provided through a partner agreement with local cell companies and works fine.

    The work-around that was suggested by AT&T was to enter a street address from someplace where AT&T does provide direct service but that didn't work since the address had to match my credit card billing address. Getting a pre-paid card didn't occur to me until I saw figmo10's post. I am sooo happy now!

    Off to get a pre-paid VISA and try this out.... thanks figmo10! :D

    UPDATE: when I went in to sign up with my new prepaid card, I saw that they now have an option to enter a service address that's different than the billing address. So those of us with this issue can enter our normal credit card info and just use a different address (like a family member who lives in a city with actual 3G AT&T coverage) for the service address. Works great!
    Last edited: May 3, 2010
  14. figmo10
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    figmo10 iPad Junkie

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    Glad that I could pass along that info, geo and chiffchaff. Hope you both enjoy your iPad.

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