Question about "Return Policy"

Discussion in 'iPad General Discussions' started by High Plains Drifter, May 2, 2010.

  1. High Plains Drifter

    High Plains Drifter
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    Hello. I was wondering if anyone knows what the return policy is on a wi-fi ipad with intermittent wi-fi problems? For the first week or so, my wi-fi worked without a problem, but now it is acting up. I've used the same router / wi-fi system from the get-go. I've come to the conclusion that it is the iPad, not the router.

    The nearest Apple store is 200 miles away..... I ordered my iPad over the Internet. Will Apple take a return through UPS? Also, will Apple let me exchange this lemon for a 3G version (along with the extra money)? Or will I have to drive 200 miles to resolve this problem?

    Thanks :)

    High Plains Drifter
     
  2. CPMS

    CPMS
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    If you're still within the 2 week return period you should have no problems. I'd try calling Apple first and see what they can do for you over the phone. If you don't get the results you want, I'd do the drive and get in front of a real person. Like many on this and other forums have noted I've never left an Apple store unhappy with their customer service (be reasonable with your expectations though). Good luck :)
     
  3. Sincere11105

    Sincere11105
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  4. Isaac Newton

    Isaac Newton
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    Well put CPMS!
     
  5. sleek31

    sleek31
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    I bought my 64g wifi on April 16th at the Apple store and returned it on 3G launch day without a hitch. Just paynthe restock fee and you should be good to go! They didn't even open my box with the old iPad, they just took the old one and gave me a new one.
     
  6. CPMS

    CPMS
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    Hey Sleek, how much was the restock fee?
     
  7. sleek31

    sleek31
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    10% difference in price, which for me was $70 since I had the 64g version ($699).
     
  8. CPMS

    CPMS
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    Thanks sleek! $70 is kinda steep. I too have a 64G wifi iPad that I'm debating about returning since I also have a 3G iPad (still sitting in the box). If the wife isn't going to use it much then it'll become a $700 coffee table ornament. The 2 year old does love it though....
     

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