Cannot detect iPad on iTunes and computer

Discussion in 'iPad Help' started by kennethfong, Aug 31, 2010.

  1. kennethfong

    kennethfong
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    I just got the iPad and had problems with the above. Already tried cold reboot many times, reinstalling iTunes, changing USB ports directly at laptop all to no avail. Please advise how to overcome this?
    Laptop does not detect iPad as well :mad:
    Thanks! Keni
     
  2. iPadCharlie

    iPadCharlie
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    The next thing to try is restarting your iPad. You do this by holding down the Home button at the bottom of the screen and holding down the Sleep/Wake button on top of the iPad until you get a red slider that says, "slide to power off". Move the slider to the right and your iPad will shut off. Now hold the Sleep/Wake button again until you see the Apple logo in the middle of the screen then let go. After a few seconds (hopefully!) you will see your lock screen when you have to "slide to unlock". Now try hooking it up to iTunes and see what happens.

    If your computer still doesn't see your iPad, call your local Apple store.
     
  3. Digikid

    Digikid
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    I know that you said that you reinstalled iTunes but is the version that you reinstalled the LATEST version? If not then you have to upgrade iTunes to the latest version. Could also be a faulty cable.
     
  4. kennethfong

    kennethfong
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    Yes it is the new version of iTunes, the cable came with the set. Will test out another cable then. Thanks for the advise.
     
  5. iVan

    iVan
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    Say, just an idea, I won't have access to my computer for a while, can you check in iTunes if there is a 'Detect Devices' kind of setting?

    When I changed computer a while back my iPod would not show up on the new computer. I had to find a setting in iTunes to toggle and it erased the iPod to reinstall content anew.
     
  6. kpctexas

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    i am having the same issue kenneth...

    I have completely reset my ipad, upgraded my itunes (all of my other devices are working great including my husbands ipad) and restarted my computer --i still have nothing.

    help.
     
  7. wakeybob

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    I have the same problem, it just isn't detected at all. It does charge via the electricity socket fine, just no connection between pc. I rang apple and they wanted £90 just to talk about it although I stipulated it was only six months old and is under warranty. They say it is a simple software issue but won't help unless I take out the support package.:mad:
     
  8. Tim SPRACKLEN

    Tim SPRACKLEN
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    Following up your other posts in a separate thread, are you anywhere near an Apple Store? If it's still under warranty, I'd return it to the store and either get them to demonstrate to you that there is no fault or give you a replacement. You might just casually let it drop too that you're posting your experiences in iPad Forum, the largest such forum in the world.....

    Tim
     
  9. Jeeper

    Jeeper
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    When I had a similar issue with iPad on my Mac, I found another app "grabbing" the iPad before iTunes could. It was Parallels, I shut it down and then iTunes could find iPad just fine.

    May not be your issue, but I thought it was worth mentioning. Good luck.
     
  10. toccata

    toccata
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    hi, did u manage to solve the problem ? i am facing the same problem now
     

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