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Updating emails between iPhone & iPad


iPF Noob
Mar 6, 2014
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I am new to the forum and am hoping you can help with issues that are coming up at work. The agent I work for opens his Outlook emails through Outlook on his desktop, his iPhone & his iPad. He is finding that when he opens an email on his iPhone, it nevers shows as having already been opened (or read) on his iPad. Since he receives a couple of hundred emails a day, this becomes an issue. He is constantly switching between his pc, his iPhone & his iPad.

Can anyone give me any insight into this problem? It is not just a matter of a slow sync.

Hi, rozcro! Welcome to iPF!

Do you know which way the account was set up on his iDevices?

The easiest method would be to delete the account on the iPhone and/or iPad and set it up again, using Outlook.com:


If the folders are not syncing, the issue could appear because it's not set up using IMAP, or the emails are not stored on the server.

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