Pro 9.7 Smart Cover cracking at the hinge

[jwt873]

I picked up the silicon case and the magnetic smart cover when I got my 9.7 three months ago.

I was looking at it today and see that the hinge on the cover is cracking. I'm going to run by the Apple store tomorrow and see what they say.. I'm not happy about this. I think it will crack again due to the design.

Has anyone else with an Apple smart cover experienced cracking?

 

[scifan57]

I picked up the silicon case and the magnetic smart cover when I got my 9.7 three months ago.

I was looking at it today and see that the hinge on the cover is cracking. I'm going to run by the Apple store tomorrow and see what they say.. I'm not happy about this. I think it will crack again due to the design.

Has anyone else with an Apple smart cover experienced cracking?

View attachment 73343

I haven't had that happen to the Smart Cover for my iPad Pro but as you only purchased yours 3 months ago, it should still be under warranty. You may have received a defective Smart Cover

 

[jwt873]

OK.. Thanks for the reply. It could just be bad luck. I went over my records after I posted and see that I got it two months ago, (June 10), not three. I'll be very upset if they don't replace it.

We'll see what the geniuses say tomorrow

 

[scifan57]

OK.. Thanks for the reply. It could just be bad luck. I went over my records after I posted and see that I got it two months ago, (June 10), not three. I'll be very upset if they don't replace it.

We'll see what the geniuses say tomorrow

Just make sure to bring the receipt along with the defective Smart Cover when you go to the Apple Store.

 

[jwt873]

I finally got down the Apple Store today... It was jammed as usual.

I was greeted by a Genius who called another Genius who decided it should be covered under warranty. He called yet another Genius who took a new cover off the shelf and swapped out my cracked one and did the paperwork.

So, I have a new cover. It actually didn't take that long as it sounds... About 15 minutes.

 

[scifan57]

I finally got down the Apple Store today... It was jammed as usual.

I was greeted by a Genius who called another Genius who decided it should be covered under warranty. He called yet another Genius who took a new cover off the shelf and swapped out my cracked one and did the paperwork.

So, I have a new cover. It actually didn't take that long as it sounds... About 15 minutes.

I'm glad it went smoothly for you. Apple has one of the highest customer satisfaction ratings in the industry. Their warranty service is one of the main reasons.