IPad4 WiFi Failure

[galvin2]

WiFi hardware in my 3 week old IPad 4 has failed. Apple UK very helpful~due to be picked up and replaced with a new one (personalised and with backup installed).
Is this a rare event? Concerning that such an apparantly high quality item should fail so quickly.

 

[MapleNuts]

It is unusual, but considering how many iPads are produced and sold in so many countries throughout the world, it would come to reason that there would be a percentage of defective units, no matter how small that number. Maybe it was made on a Monday or a Friday

 

[buerkletucson]

WiFi hardware in my 3 week old IPad 4 has failed. Apple UK very helpful~due to be picked up and replaced with a new one (personalised and with backup installed).
Is this a rare event? Concerning that such an apparantly high quality item should fail so quickly.

Not very common at all....
I guess I have to ask.....how do you know it's "failed"? Was it completely dead or intermittent?

 

[galvin2]

It could see my Network but would not join it. Spent over an hour on phone with the Sunderland Centre and (after the usual checks) down-loaded complete new software to prove it was not a software fault.

 

[buerkletucson]

It could see my Network but would not join it. Spent over an hour on phone with the Sunderland Centre and (after the usual checks) down-loaded complete new software to prove it was not a software fault.

Just wondering as most often it's a router issue.
Glad to see Apple continues with great customer service.

Enjoy your new iPad.

 

[AQ_OC]

It could see my Network but would not join it. Spent over an hour on phone with the Sunderland Centre and (after the usual checks) down-loaded complete new software to prove it was not a software fault.

I'm not sure how this proves your wifi is bad. Did you try to connect to any other wifi routers?

 

[galvin2]

This satisfied the Apple IT Bod. It would not connect to another router. Other PC's would connect to my router.

 

[galvin2]

Thanks for the input. Will await return (or hopefully replacement).

 

[buerkletucson]

Please let us know how it goes........

 

[AQ_OC]

Thanks for the input. Will await return (or hopefully replacement).

I hope it works...sometimes when people can't find the problem they take the easy option and just decide the hardware is bad. The only problem with this approach is that if they hardware isn't bad the replacement device may show the same problems. Let's hope you don't get in some loop like that....it's not fun.

 

[galvin2]

It arrived back yesterday. Apple say they could not duplicate the problem but it worked at once back here. However I unhooked WPA-PSK security late last week whilst installing a Netgear range extender. Perhaps I won't reinstate it (I live in an isolated area) and this was the problem. Maybe one of the "Apple IT Bod" on phone checks should be to delete security during the test.

 

[buerkletucson]

Kind of what several of us suggested..........
Normally related to your router and/or settings not the iPad.

Glad to hear you got it working though.