my IPad 2 just crashed while I was trying to restore the software to manufacture default, it shows on my iTunes with code 9 error. I brought it to Apple Store, and a genius there told me my IPad has hardware problem & Apple would only offer to replace with another used IPad (for $250) but cannot fix it, reason per "genius": the IPad is not design to be opened up & fixed if it has hardware problem because it has no screws on the bottom like the IPhone (?). Anybody has the same experience?