Help!! I have echo when using Facetime with 12.9

[MrsReddington]

Hi,

I have a new iPad Pro 12.9.

But when I call my relative she always complains that my voice is echoing at her end. Sometimes, apparently, this is worse than others. I have Googled but can't find anything to help? Is this par for the course or do I have a dud??

I really would appreciate any advice.

Thank you

 

[twerppoet82]

If you have some other relatives or friends with iOS devices, try a couple FaceTime call with them. This will eliminate whether the problem is on your end, or hers.

I’ve never heard an echo when using FaceTime. It is not normal.

 

[MrsReddington]

Thank you for this, it is worrying. The problem is they are my only FaceTime contact.....

 

[Brian 244]

There are 2 mics on your iPad. Little pinholes on the side and back. Make sure they aren’t being covered by your hand or a case. Also try turning down the volume on your end or the other persons end.