Have one Gmail account but cannot access second Gmail account

[DBsrs]

i am used to a PC but new to Apple devices. A new iPad mini was presented to me and set up by someone competent. My Gmail account works fine with the 'Mail' App but my partner, who also has a Gmail account, is unable to access his account by going to the Gmail website. The login screen opens, the username and password can be entered, but signing-in fails with the message that there is a problem with the page, which is then reloaded. Can some expert please tell me what are we doing wrong?

 

[J. A.]

This could be a bug you're experiencing with Safari. It's happening to me quite often when I'm posting here.
Did he enter the information once more and try to login again after the "problem with the page" message appeared?

 

[speedlever]

That is odd. I have multiple gmail accounts on my mini2 as well as exchange and yahoo accounts with no issues that I am aware of.

Has your mini been updated to the latest iOS?

 

[twerppoet]

If it is still happening, try clearing Web History and Data in Safari's settings.

 

[DBsrs]

This could be a bug you're experiencing with Safari. It's happening to me quite often when I'm posting here.
Did he enter the information once more and try to login again after the "problem with the page" message appeared?

Many thanks for your response. Indeed, he tried many times. I, too am unable to access my account if I go via the sign-in page!

 

[DBsrs]

That is odd. I have multiple gmail accounts on my mini2 as well as exchange and yahoo accounts with no issues that I am aware of.

Has your mini been updated to the latest iOS?

Thank you. Yes, iOS has been updated.

 

[DBsrs]

If it is still happening, try clearing Web History and Data in Safari's settings.

Thank you. I just tried it but there is no change. Also, as I said in my reply to J. A. Said, even I cannot sign-in if I try via the Safari route!

 

[twerppoet]

I just tested it on my iPad, and had no problem signing in; though I have two step verification turned on, so I had to look at my phone and enter the verification code when requested. This only happens once, usually, but I cleared my History and Web Data too, just to make sure we were on the same page.

I'm not sure what else to suggest. Can you offer a screen shot of the notice you are getting. Be sure to use an app like Skitch to obscure any personal data.

 

[DBsrs]

I just tested it on my iPad, and had no problem signing in; though I have two step verification turned on, so I had to look at my phone and enter the verification code when requested. This only happens once, usually, but I cleared my History and Web Data too, just to make sure we were on the same page.

I'm not sure what else to suggest. Can you offer a screen shot of the notice you are getting. Be sure to use an app like Skitch to obscure any personal data.

 

[DBsrs]

The problem has resolved itself, mysteriously. Not knowing how to capture a screen shot on the iPad mini, I again tried the log-in to the Gmail account, via Safari, to read the exact words of the single line message I was getting -- planning to send you the exact words. However, this time there was a different message, telling me to get the Gmail App or go to the Mobile site (live box was present). I clicked on the Mobile site box and found that the desired account had opened!

Many thanks for the time and trouble you have taken to help me.

 

[twerppoet]

No problem. It could have been a termporary issue with whatever Google servers are in your area. Happens, though it is unusual for Gmail (compared to other email services).

I don't see any recent downtime on their status page, but if it happens again you can check it yourself:

http://www.google.com/appsstatus