Sorry, but I don't know the cause of,your issue. Hopefully, someone else will be along to help...
I'm posting to say that I deleted your other thread you started today on this same topic. Making more than one post not only fragments the conversation and makes it hard to follow - it's against the forum rules. Please keep any follow-ups, discussion or updates on this topic to this thread; do not start another. Thanks for your understanding.
Good luck.
Marilyn