Last night, I was dumb and set my iPad on the floor next to my armchair. My iPhone was sitting on the arm when I knocked it off and it dropped and shattered the ipad's glass. I couldn't really help but laugh at how silly the situation was. My iPhone just destroyed my iPad. After googling a cracked iPad screen I found this thread and was shocked that something like this happened at an Apple store. I love Apple, but in the past the retail stores never have been great for me as far as repairs go. So I made an appointment at the Stonestown location in the bay area. The guy was really nice, but gave me the "it will be $299 to get a replacement" line. I told him I couldn't really afford it right now, and he said he understood and said the offer was always good if I wanted to come back. So, first store, no free replacement. I decided I would try the another location seeing as there are three in SF... Maybe one of them could help me out. I tried the one on chestnut next, and I was again helped by a really nice girl who said she was so sorry and that all she could do was offer the replacement for $299. I left assuming this was all a lost cause, but decided I would hit up the last one in union square. What could it hurt? I felt like out of all of them the union square location would be the least likely place to do this kind of thing, seeing as they are most definitely the highest volume store in the area. After a little waiting I was brought to the counter and the guy gave me same story... $299 because they don't cover accidental damage. I thought I was screwed, but almost in the same breath he said "but we can replace it for no charge this one time only." Finally! I thanked him what seemed to be a million times and walked out with a new, un-shattered iPad 2. I am beyond happy and even after being rejected at two stores I still think they all were really great about the situation and I am truly grateful. So... If you are a person in the bay area learn from me.... Go to union square first, you will save some time.