I emailed these guys and got one back from someone called Tori saying she couldn't help me!
Big Business - game discussion
- Thread starter marsm
- Start date
I emailed these guys and got one back from someone called Tori saying she couldn't help me!
Here is their reply, with my original email at the bottom
Hi Joby,
Tori here from iTunes Support. I understand that you play the game 'Big Business', and despite 'actively participating' have not yet been eligible for the daily prizes because you are not within the top 100 players. You have contacted the apps developers, but they have not been co-operating. I am sorry for this inconvenience, Joby, I know that you would like this taken care of as soon as possible.
I have to apologize though. iTunes cannot comment or provide support for content sold or offered from within apps. In apps and special gifts offered from within apps are completely sold from and managed by the app developers themselves. I am very sorry that they have not been helpful.
I encourage you to use the iTunes Feedback page to submit your comments regarding this app:
Apple - iTunes - Feedback
If you have further questions please do get back to me. I will be able to assist with any issue pertaining to iTunes.
Have a good day, Joby!
Sincerely,
Tori
iTunes Store/ Mac App Store Senior Advisor
Apple - Support - Country Selector
First Name : Joby
Last Name : Whatling
Email :
Apple ID (Optional) :
Lang_Country : en_GB
Product : iTunes Store
Support Subject : Other iTunes Store Topics
Sub Issue : Big business app complaint
GCRM Case ID : 430918484
See additional info below
Choose the iTunes Store or App Store for your country: United Kingdom
Please select your country: United Kingdom
Item title: Big Business App
Order number: Various
Details:
I have been playing the Big Business game for a few months now. Their support is awful and always takes weeks to reply to complaints. Recently in the game, they offered prizes for anyone 'actively participating' in daily contests. However, prizes are only given outto the top 100 players daily. Despite emailing a query direct to Game Insight, I have had no reply 5 days later. Can you help?
Last edited by a moderator:
Thanks for trying to help.... I've spent a shed load of money on this game. Mainly because I am so impatient and can't wait for things to happen!
Gabriel1
iPF Noob
Just a heads up, I removed your Apple ID and email address as it was there for the entire world to see and steal.........good luck with iTunes, I think that Kel's advice is excellent.
The Archangel
kelB
iPF Noob
The not responding is different to closing a ticket without response. My screen shot did show that support were unwilling to help me on any of my issues. I included details of glitches in the game etc etc... Good luck
(Big Business Game App - Player Name: Beaneys / City Name: kêl)
GsRao
iPF Noob
Badgered them (gi)with emails saying I'm losing precious time and unable to do etc etc. having said that it took them more than 2
Days to sort it out. It also meant all the work and achievements done in those two days were lost.
Sid
Rikmondo
iPF Noob
Yes that would be fine. I would like confirmation that there are no cheats within the game that invalidate game playing. If Mocka is spending real cash on the game then fine. But this is not a one-off and, whilst I have not done the math, this is an incredibly large in app spend on Cacao Beans....I think this is cheating and so would welcome confirmation from GI that it is not...
Name: Rikmondo City name: Rikville Level:41. Needs: Free gifts (which I apologise but will be immediately destroyed!)
mcbane
iPF Novice
Thanks a ton Ken! Also, no worries on the fountain ILC72! I can use those too!
Ken55
iPF Noob
I have badgered them, daily! It's been 11 days since I first submitted a ticket. There was an initial follow-up after 2 days followed by total silence. I even started a separate ticket complaining about the first ticket. Again, silence.
I've carried on playing despite the loss of the terminal and made over 3 million coins. Also getting close to stage 4 for the ET. If I lose it all because of their delay in responding to my repeated requests for help, I will do whatever I can to initiate legal recourse. I have kept all the screenshots of ignored tickets. Should be an interesting challenge taking GI on. After all, I'm retired and have tons of time.
Currently ranked 13 in the all-time wealthiest just because I'm just churning out coins and not taking part much in the challenges. It'll all go to nought soon, alas.
[ Name: Ken55 / City: FarmerLand / Level: 50 / Goal: to spend as little of real money as possible. ]
Havingfun99
iPF Noob
Me2 - going on vacation on Thursday.......
