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Another reason why you should not get the AT&T data plan

maryinredding

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I opened up my credit card statement and found that AT&T had charged me for two data plans on my pad. I originally had the unlimited one and then the next month I decided to change to the 250 MB to see if it was all I needed. I signed up on June 4th which would expire on July 4th. I went in on July 3rd and changed it . I then received a email from AT&T on the 2nd saying they were auto debiting my credit card. I immediately got on the phone and told the rep that I did not want the unlimited plan and she said that it was okay because the charge had been denied when I put in for the new plan.

I just called AT&T to have them credit me back the 29.99 and was told that because the charge is prepaid, I could not get it back. What a bunch of bull. I will not subscribe again. I have modified my Palm Pre to be a hotspot so that is what I will be using from now on. I guess I could have gone with the wifi only pad had I known this was going to be a problem. This is a word to the wise to remember to change or cancel your plan at least 2 days before it is going to expire.
 
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maryinredding

maryinredding

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UPDATE: I wrote a email to the CEO of AT&T yesterday telling him my story of double billing.
I received a call from AT&T this morning and they are going to credit back the $29.99 that I was charged. So, I guess the original customer service rep was wrong. It is possible to get a refund on prepaid. Just a little encouragement is all they needed.
 

MikesTooLz

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Yeah I have found the same to be true with most companies. send a message to someone high up and they normally do something.

Twitter also seems to work. A lot of the major companies monitor twitter and will respond. I have had both Comcast and ATT respond to my tweets and pull strings that the normal reps said couldn't be done.
 

CaptKirk

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Yup, if you roll over and die, they will pick on you non-stop. Writing letters will get their attention every time
 

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