Altamail app help

[Kevin43]

Hi J.A.
Thank you I will look in the settings in the app to see if I have the sound of new email on

 

[AlexisW]

Check to see if you have push notifications in the app.

 

[Kevin43]

I did not see push Notification. In the email category it have email sounds and that is on

 

[J. A.]

Just to make sure: you opened the app and looked at Settings there, I hope.
You did see something like this:




This is my Mailbox app.

 

[Kevin43]

Hi
This is what I see and have it set up to

 

[J. A.]

I see you have Email notifications there. Open that one an look at these as well.

 

[Kevin43]

Hi
This is what I see

 

[J. A.]

I hope when you tap "Help" (see screenshot with Notification ID - create, ...) you'll get more information.

 

[Kevin43]

Hi J.A.
It just brings me to frequent ask questions menu.

 

[J. A.]

None of these FAQ point to email/notifications sound?

If you don't find anything there, I have no other idea where else you could search for email sound.
As AlexisW already asked: do you get sound with the built in app/when you play a song?

 

[Kevin43]

Hi J.A.
No I do not get any sound within the app at all. Thank you for your help

 

[J. A.]

Do you get sound when you play music, that means not within the AltaMail app?

 

[Kevin43]

Hi J.A.
Sorry yes I do

 

[AlexisW]

At this point I suggest that you contact the app developers.

The "free WeNotify app" is needed for the notifications, yet I cannot find it.

Let us now what the developers say.

 

[J. A.]

WeNotify is an app for Mac and/or PC. Searching for it (Google, ...) should lead to the website or provide a link to App Store for Mac.