An example of "customer service" at GI. This is a few days worth of me emailing and in-game reporting regarding my game DISAPPEARING ENTIRELY and starting over at Level 1 for no apparent reason. It doesn't include all my nastygrams to them, just one. Read from top to bottom. The bottom one led them to give me 100 greens (this is what I meant about boycotting GI in a forum post yesterday).
They restored my old game, but it was like pulling teeth and they couldn't explain why the game disappeared. Took two weeks to get it fixed. To make it worse, while I was getting IGNORED by Kate for several days, more than once in those two weeks, I was getting automated emails "from her" stating that they hadn't heard from me and had closed my ticket. Kate Millar was replaced by Mary Lempp and I've not had Kate on a ticket since. Sure makes me feel better to share the misery here in iPF with real neighbors!
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Gameinsight, Jun 17 02:09 (MSK):
Kate, the restore worked and I used it immediately the same day you sent the code. Why did the game start over on my iPhone? Before you close this ticket, I want to point out that this fix took 13 days away from my time to complete the "It Came from Outer Space" challenge. I take pride in the fact that I complete every challenge, and I spend lots of money with you to do it. Please give me 195 airport cash so I can make up for the lost 13 days and complete this challenge. I will use it to buy kits that may allow me to complete the challenge. If you cannot do that, then tell me what you CAN do to help. Thank you.
Gameinsight, Jun 18 14:26 (MSK):
I SAY AGAIN, from 36 hours ago, unanswered, but you closed this ticket anyway:
Kate, the restore worked and I used it immediately the same day you sent the code. Why did the game start over on my iPhone? How do I know it won't happen again? I should be able to visit neighbors without losing my whole game. Before you close this ticket, I want to point out that this fix took 13 days away from my time to complete the "It Came from Outer Space" challenge. I take pride in the fact that I complete every challenge, and I spend lots of money with you to do it. Please give me 195 airport cash so I can make up for the lost 13 days and complete this challenge. I will use it to buy kits that may allow me to complete the challenge. If you cannot do that, then tell me what you CAN do to help make up for the lost time you caused. Thank you.
Gameinsight, Jun 19 02:48 (MSK): One day left in challenge and counting...what can you do to help me make up for the lost time the game disappearance caused?! Thank you.
Gameinsight, Jun 20 04:25 (MSK): Wow - I know this probably isn't a high-priority ticket for Game Insight at this point, but your silence is deafening. You seem to be telling me to "vote with my feet" and take my attention, time and money to other companies and games. Airport City is a fascinating game, but I cannot sink my valuable time into a company that doesn't respond in 72 hours to a simple question or take responsibility or accountability for game crashes and so much time lost because of that. Can I get some kind of answer...?
LtCol Rehab (iPad), need Spare wires, Fuel hoses, 3 Mayor's portraits, 1 Laptop, 3 Benches. LtColRehab2 (iPhone), need Spare wires, Fuel hoses, 3 AI bracelets, 4 Robotic LMs
I will try to be more careful in the future.
