Ok..
Current settings:
Incoming mail:
Host name - mail.eastlink.ca
Outgoing Mail Server:
SMTP = smtp.eastlink.ca
Primary Server - smtp.eastlink.ca
Other SMPT Servers - (add server)
When we are on somebody else's wifi we are able to receive mail with native email but never able to send. Consequently we resort to webmail. Please let me know if I can change this. That would be too cool!
Ann
OK - now we know!!!!!!!!!!!!
The absolutely infamous Port 25 relay problem.........
OK - long story - are you sitting comfortably??
In 'ye olden days' the 'grandfathers' of email thought - OK - we should require a password to receive email (just like paper mail requires you to access your secure mailbox) but why would we ever require a password to *send* mail - after all, if you want to send mail to someone you just drop it into a mailbox....
But - and those old days 'of yore' were innocent times..... - they had never thought that someone might try to send an email pretending to be ---- well ---- Bill Gates or --- our very own Steve......
so they didn't require a password for sending mail.....
OK - turn the clock forward 30 years......
so, now we have people pretending to be Bill or Steve - after all, if you received a credible looking letter from someone you generally believe it to be true....
Now Internet service providers can verify your identity on your home network because your ADSL broadband router requires a secure login so, from home, they're happy.
But when you're at a 'foreign location' - i.e. someone else's house and using their WiFi or at Starbucks etc and trying to send mail over the Internet, they have no idea of who you are, so they block this...it's called the 'Port 25 relay problem' (a 'port' is a technical Internet term). Port 25 is the port number assigned to email....
So, you can send from home but not from your friend's house..
What's the solution? - to use an updated mail protocol that requires secure login - easy to do and then you're good to go..
So - are you up for it? It's going to require some 'technical stuff' in the 'Settings', 'Mail, Contacts, Calander', 'Accounts' area of the iPad....we can guide you through this and then you'll have a fully working iPad Mail app that can send and receive email both from home and from anywhere else in the Universe....
There are bound to be a couple of false starts and problems, but it's not that difficult and then you'll sit back and wonder what all the problems were.....
OK - it's about 5pm in the UK and I'm about to go out for the evening with my wife for dinner - I'll be 'back in the office' at about 3am tomorrow morning (that's GMT+1 hour) and I'm happy to guide you through this - hey, wouldn't you feel great having done this? It's not so difficult, so let's give it a try.....
Send me a PM if you want to give it a try (there are so many posts that it's easier if you let me know via a PM if you want to give it a try...)
We'll do it....
Tim