Webmail

Discussion in 'iPad Help' started by madam, Jun 7, 2011.

  1. madam

    madam
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    Hi Tim

    Read your response to my email on the 2 finger scroll. I am trying to post a reply but it will not let me type in the message screen. The keyboard is not coming up. What am I doing wrong?

    Also I tried the 2 finger action but it does not work. Any other suggestions?
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    See if this solves the problem of the keyboard not coming up and the two-finger scroll not working. If you still can't do it, get back to us and we'll try some other ideas...

    Tim
    Scotland
     
  3. madam

    madam
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    Ok so good to go on the keyboard now, but no go on the two finger scroll.

    A couple of things to mention - it maybe that my webmail is not supported in the safari browser. I have called our internet provider but they are not much help.

    Also, when I tap on a message, the keyboard comes up.
     
  4. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - glad you've got the keyboard!!

    So, if the two finger scroll doesn't work, does just a single finger scroll? I'd assumed that you'd probably tried that first of all, but I can't see any mention of that in your posts. I can't understand, otherwise, why you can't scroll the text. Is the message text from your email in a separate 'frame' within the window shown by Safari? Rather like the iPad Forum message 'frame' or does it occupy the entire window, like a regular web page?

    Tim
     
  5. madam

    madam
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    The top of the split screen shows the last 7 messages. The bottom pane shows the body of the message that has been highlighted. The issue is I cannot move the top pane of the screen to show messages 8 to remainder. Cannot scroll down (has scroll down bar) as I would do on my laptop with IE on Windows.

    When I tap on one of the messages the first thing that happens is the keyboard pops up. Once I hide it I am able to read the body of the message.

    Thanks
     
  6. Tim SPRACKLEN

    Tim SPRACKLEN
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    It was in your other thread - but who is the service provider? I'll try to go onto their site and try their webmail for myself and see if I can see what the issue is.

    Sorry it's taking me so long to sort this problem for you...

    Tim
     
  7. madam

    madam
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    NP Tim, thanks for being there to answer my questions.

    Webmail.eastlink.ca. Although they say they support Safari (on their website) when you get to the login page they note not all functionality will work.
     
  8. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - yes, I can see their warning notice. Of course, I can't login so I can get much further than that page.

    Lateral thinking...any particular reason why you're using webmail rather than the iPad's native Mail app?

    Tim
     
  9. madam

    madam
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    We need to use webmail for traveling purposes. We like to keep our eastlink email instead of gmail/hotmail. I was hoping we could eliminate taking the laptop.


    Thanks
     
  10. Tim SPRACKLEN

    Tim SPRACKLEN
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    OK - I'm probably being very stupid here, but why can't you send/receive your eastlink email using the iPad's native Mail app? Why do you want to do webmail on the iPad? The iPad's native Mail app can send/receive eastlink email - no problem.....(OK, you have to set this up in the iPad's 'Settings', 'Mail, Contacts, Calendar' - but we can help you through that (hopefully more successfully than we've been able to help you with the webmail...:( )

    Tim
     

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