UPS Exception Just Posted?!?!

Discussion in 'iPad General Discussions' started by iWags, Mar 30, 2010.

  1. iWags
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    iWags iPF Novice

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    Has anyone else seen this?
    UPS is now showing "EXCEPTION"
    Hope there are no issues!!!


    [​IMG]

    [​IMG]
  2. 19hole
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    19hole iPF Novice

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    Probably all of the bad weather in the eastern US has caused a lot of delays in the UPS system.
  3. kilofox
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    kilofox iPF Novice

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    I got an exception as well. Notice that it shows UPS INTERNAL ACTIVITY from Louisville, KY. Mine shows the same.

    Maybe a customs thing?
  4. Finnedog
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    GUANGZHOU, CN 03/30/20109:49 P.M.EXPORT SCAN 03/30/20109:45 P.M.ORIGIN SCAN SHENZHEN, CN 03/29/20104:36 P.M.ORIGIN SCAN

    This is what I have on my tracking info from UPS, no exceptions yet
  5. Finnedog
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    Finnedog iPad Fan

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    GUANGZHOU, CN 03/30/20109:49 P.M.EXPORT SCAN

    03/30/20109:45 P.M.ORIGIN SCAN

    SHENZHEN, CN 03/29/20104:36 P.M.ORIGIN SCAN


    Try it again
  6. HX_Guy
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    HX_Guy iPF Novice

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    It is probably because Apple asked them to hold the shipments until Saturday (or Monday). If Apple had not asked them to do that, they would probably already start delivering as soon as today or tomorrow.
  7. kilofox
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    kilofox iPF Novice

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    I think you are right HX .... it would be nice if someone in Louisville messed up eh? :D
  8. LMControl
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    LMControl iPF Novice

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    This is the latest exception listed on my tracking number....

    "SHIPMENT IS HELD TO VERIFY COMMODITY DESCRIPTION WITH THE CUSTOMER FOR CORRECT CLASSIFICATION"

    Having formerly worked with UPS, this simply looks like a delay created for the special delivery instructions by the customer, that being Apple, not you. Remember Apple is considered the customer since they are the ones who solicited UPS for services. You (and I) are called the consignee.

    If all these iPads are in Kentucky and then subsequently put into the UPS system for distribution, it would not matter when Apple requested delivery, they would start showing up on tomorrow, Thursday, etc.... Looks like UPS is timing the release of the shipments into their system so they'll show up on 4/3, especially with the chosen level of service. This is how they do it. Local centers rarely get involved in holding packages, their goal is to clean out the delivery centers and trucks ASAP.

    For better or worse, the UPS delivery system is a machine where packages in motion tend to stay that way unless otherwise altered. Think of it as a living animal with one purpose.... deliver packages!
  9. buyrihn
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    buyrihn iPF Noob

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    That sucks that you have an exception. Judging from the response here, I don't think it's happening to everyone... which is odd. LMControl suggested that it's a delay crafted by Apple—does that mean that you would normally receive packages sent from China quicker than others? Where in the country are you? I live in Southern California, and I have no such exception on mine:

    GUANGZHOU, CN 03/30/2010 7:10 P.M. DEPARTURE SCAN
    SHENZHEN, CN 03/29/2010 6:43 A.M. ORIGIN SCAN
    CN 03/29/2010 3:50 A.M. BILLING INFORMATION RECEIVED
  10. iWags
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    iWags iPF Novice

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    Thanks LMControl!

    Just looked again and it says....
    LOUISVILLE, KY, US 03/30/2010 1:27 P.M. SHIPMENT IS HELD TO VERIFY COMMODITY DESCRIPTION WITH THE CUSTOMER FOR CORRECT CLASSIFICATION

    I think I remember something like this when I was anxiously following my iPhone 3Gs shipment...I feel a little more at ease now!
  11. kilofox
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  12. TheBaron
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    Phew!! I just checked my order status and saw EXCEPTION and that it's currently in LOUISVILLE, KY as well. My immediate thought was that something happened to the package because the only explanation shown is "UPS INTERNAL ACTIVITY." Sounds kind of bad.
    Glad I came here and found others are having the same thing. It definitely sounds like Apple is having UPS hold onto the packages so they can deliver them all at the predetermined date.
  13. LMControl
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    LMControl iPF Novice

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    Yep, this is the best way to do it. Relying on UPS's good faith to not deliver packages early isn't substantial enough for Apple. By delaying the customs clearance, where UPS could be assessed penalties if they were to deliver a non-cleared package, Apple ensures they get their way.

    Wouldn't surprise me if they hang out in Kentucky for a day or two.
  14. goduke
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    goduke iPF Noob

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  15. fishguy2019
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    fishguy2019 iPF Noob

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    Looks like there is progress. Mine tracking info now contains this information:

    LOUISVILLE, KY, US 03/30/2010 4:29 P.M.


    BROKERAGE RELEASED SHIPMENT. SHIPMENT IS SUBMITTED TO CLEARING AGENCY FOR FURTHER CLEARANCE
  16. brobar
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    Mine says that... but then right after that it says it has "arrived" in Anchorage, Alaska.
  17. DanaNgidhu
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    I received my SHIPPED notice today. YEAHHHHH!!! To be delivered BY the 3rd.

    Dana
  18. JCat
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    Mine showed shipped from China 2 days ago, then yesterday, it appeared to be in Kentucky for a while, now Kentucky is no longer there and it shows shipped from China again. I have the exception as well -- but so does everybody! Hey, it can come from the depths of hell, as long as it arrives Saturday.
  19. LMControl
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    LMControl iPF Novice

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    Everyone needs to chill out, UPS tracking is notorious for these vague and infuriating messages. This is a big deal for Apple and UPS, they know how big a deal this thing is. Just be patient. We've been waiting since January 27th, surely a few more days won't hurt.
  20. wot_fan
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    wot_fan iPad Enthusiast

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    Good advice LMControl. I believe everyone that pre-ordered and was promised a 4/3 delivery will get them this Saturday (and not before). I could be wrong, but based on passed experience with Apple, I don't think I am.

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