Sound / earphones issue

Discussion in 'iPad Help' started by sparklingtechie, May 27, 2013.

  1. sparklingtechie
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    sparklingtechie iPF Noob

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    I have an ipad4 with retina display and until 2 hours ago it was working fine. It now only plays sounds / audio through only 1 jack on the earphones. I checked the earphones in my phone and they work. I checked the iPad with sons earphones and same problem. Therefore it's the iPad not the earphones. I went into settings/ general/access ability/ hearing. The slider setting is at midway point.

    Anyone have any constructive ideas?
  2. scifan57
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    scifan57 Super Moderator Staff Member

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    Your iPad is still under warranty so you should consider having it checked out at an Apple store. If you do take it in, do a backup before you go. That way, if you get a replacement, you can set it up from the backup.

    Before going to the Apple store, shine a strong light into the headphone jack to see if there's any foreign matter there. If there is. Try a small nozzle on a vacuum cleaner to try and suck it out.
  3. sparklingtechie
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    sparklingtechie iPF Noob

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    Hello

    Unfortunately my nearest apple store is about 80 miles away and as a non car driver it would cost me less to get a new iPad! I did try blowing in the socket to see if there was any dust or whatever but nothing's come out. If I restore it to factory settings to see if that helps would I be able to re download all the stuff I paid for without repaying (music, games etc).
  4. eddieg
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    eddieg iPF Novice

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    Make sure the earphone jack is pushed in all the way.
  5. sparklingtechie
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    sparklingtechie iPF Noob

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    Yep, tried that...one of the first things I did, but thanks anyway.
  6. scifan57
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    scifan57 Super Moderator Staff Member

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    Anything in your iTunes and AppStore purchase history will still be there and ready for download without paying again.
  7. scifan57
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    scifan57 Super Moderator Staff Member

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    Apple has a mail in option for people who can't visit an Apple store in person. Did you purchase AppleCare+ with your iPad? AppleCare includes 2 years of free telephone technical support.
  8. sparklingtechie
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    sparklingtechie iPF Noob

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    That's brilliant. I will try a factory re set.
  9. sparklingtechie
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    sparklingtechie iPF Noob

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    I purchased some sort of cover with it yes. Since opening this thread I did go to the apple site and book a callback just in case this is a known issue and they might have another fix.
  10. scifan57
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    scifan57 Super Moderator Staff Member

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    Backup your iPad first, that way the iPad can be set up from the stored backup. If the problem is hardware related, though, a trip to the Apple store or use of the mail in option is warranted.
  11. twerppoet
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    twerppoet iPad Legend

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