I called Best Buy today, and they said they were only getting the Mini Nov. 2nd. I was shocked, I traded that 3 back to BB thinking I only had 8 days to go iPadless. I asked if he knew when they were getting the iPad 4. He said Apple didn't tell them, but they did tell them they couldn't even take preorders. I also noticed they took a whole $50 off the iPad 3. Maybe they are holding iPad 4s until they get rid of those 3s.
Maybe I should of just ordered from Apple Store or plan on heading out to the nearest Apple store a couple hours ago.
Calledl again to Best Buy a min ago. They said they did get the 4 in this morning. I said, "The ipad 4, not the mini, 'cause you said you wouldn't be getting them in today?" She said, no, they have them, what did I want? I said a 32 white, and could you save it until tomorrow morning? She hemmed a little (the 16 they have much more of, the higher memory and white, a bit scarcer). But, bless her heart, she did. So I had a saved order on Apple, cancel that.
At any rate, call Best Buy and they do have them, even if they told you they wouldn,t.
Wokiebear said:my som works at BB AND in charge of selling the iGadgets as a manager. Sometimes you are too harsh on the worker bees. The worker bees at BB were totally caught off guard that iPad4 was coming out, and didn't know until 3 days later when they would get them o be able to offer as a product for sale. What one is NOT told from higher up, one cannot say. Cut some slack, and my son has a reputation that he is constantly requested by customers to help them only"because he knows what he's doing.". He was furious that they were not informed by anyone. Maybe the higher ups didn't even know. He really takes pride in trying to help! Give them a break!
my som works at BB AND in charge of selling the iGadgets as a manager. Sometimes you are too harsh on the worker bees. The worker bees at BB were totally caught off guard that iPad4 was coming out, and didn't know until 3 days later when they would get them o be able to offer as a product for sale. What one is NOT told from higher up, one cannot say. Cut some slack, and my son has a reputation that he is constantly requested by customers to help them only"because he knows what he's doing.". He was furious that they were not informed by anyone. Maybe the higher ups didn't even know. He really takes pride in trying to help! Give them a break!
- Best Buy customer service is ranked #255 out of the 576 companies that have a CustomerServiceScoreboard.com rating with an overall score of 38.72 out of a possible 200 based upon 504 ratings. This score rates Best Buy customer service and customer support as Disappointing.
- The 1,400-store chain has been without a permanent CEO since April, when Brian Dunn resigned amid a probe by the board of directors into his conduct with a female staffer. Turmoil surrounding the company has only grown since then: Founder and leading shareholder Richard Schulze has publicly announced an unsolicited proposal to take the company private, and its latest quarterly earnings fell 91%.
Not to start a war but I tell it like it is.......
BB is not all it used to be....their stock prices and constant CEO changes tell you all is not well at the Electronics giant.
Nobody here is picking on single individuals that work at the stores........but it trickles down from the top and is reflected to the customer.
Not knowing Apple released an iPad mini and new iPad 4 is ridiculious and inexcusable for an electronics giant retailer like BB......come on, they should know it sooner than you or I do.
Continuing to sell iPad 3 at full price and not telling customers of the new offerings is just plain wrong.
It's not just our imagination......experience is everything. We probably have 20+ stores in our area........can't say much is different between them.
Do a Google on Best Buy customer service reviews and sit back and read.
I personally hope they can fix things and restore customer confidence........they are one of the last big electronic giants and it would be a shame to lose them.