Orientation Help

Discussion in 'iPad Help' started by Kart14, May 11, 2011.

  1. Kart14

    Kart14
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    Did a search, could not find anything on this issue.

    iPad will not rotate with the orientation of the iPad.

    1 - Orientation is not locked, I have checked several times.
    2 - Did a reset nothing, still locked in portrait.
    3 - Upgraded to 4.3.3 two days ago no issues until today.
    4 - Synced with iTunes.

    Any ideas? Has anyone else experienced this issue?

    Thanks in advance for your help.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    What does the orientation control in 'Settings' say?
    Is your orientation lock set to the switch next to the volume control or the multi-task bar?

    Get back to us and we'll sort this out!!

    Tim
     
  3. Kart14

    Kart14
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    Thanks for the reply Tim.

    Settings - side switch set to Mute.

    Multi-task bar - Orientation unlocked.
     
  4. twerppoet

    twerppoet
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    Have you tried restarting the iPad?

    Hold down the power button until the power off slider appears, and slide off. When the iPad finishes shutting down press the power button again, until the Apple logo appears.
     
  5. Kart14

    Kart14
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    Yep, tried the power button off, slide and back on.

    Also tired power plus home, off then back on.

    Still stumped and stuck in portrait.
     
  6. twerppoet

    twerppoet
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    Huh, I know you checked the orientation lock in the MultiTask bar. Is there a orientation lock icon in the iPad's header, next to the time. It looks like a little lock with a arrow circling it.

    Probably not, of course, but I'm trying to get all the facts I can.

    Not that I expect this to help, but try a soft reset.

    Hold down the power and home buttons until the Apple logo appears. (ignore the power off slider). The iPad should reboot by itself. This will take a bit longer than a normal restart.

    Assuming this does not fix it, and I have little hope it will:

    Another possibility is that one or more of the accelerometers in your iPad are stuck or broke. Turn it to landscape and gently tap the iPad on the back. Work your way around the edges. If the accelerometer is stuck this may jar it loose.

    After that you are looking at restoring the iPad. We can walk you through that, or you can call Apple Support and have them help you. That way if it is still broken you are one step closer to getting a replacement (assuming it is a hardware problem).
     
  7. Kart14

    Kart14
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    No indicator of locked orientation in header.

    Did a soft reset = still portrait.

    Tapped around the edges = still portrait.

    Did a restore this morning = still portrait.

    This is an original iPad that I got on the release date which puts me out of the 1 year warranty. I guess I will head to the Apple store to see what they say.
     
  8. twerppoet

    twerppoet
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    Good luck.

    Seems like you never need the extended care, unless you don't buy it.
     
  9. MacCat

    MacCat
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    Email orientation is not changing

    I had the problem. It's only a problem with the email app.

    Everything else is ok. Games work, so it is not the accelerometer!

    Change switch options from "mute" to "screen" and back, to no avail?

    Soft reset was not effective, either.
     
  10. twerppoet

    twerppoet
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    Are you using the standard Mail app, or something else?
     

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